Team Lead, Payroll (Global)

Responsibilities

• As the Team Lead, Payroll, you'll be involved in a combination of the following activities:
Payroll Operations (25-35%)
• Lead the Payroll Team in providing full cycle preparation and administration of payroll globally in compliance with required legislation in each country Alimentiv operates
• Ensure the accurate and timely processing of wage adjustments, retroactive pay, statutory holiday pay, overtime, bonuses, deductions and contributions, and other compensation elements for direct employees and EOR workers
• Implement and oversee monthly reconciliation process to provide to accounting & finance team
• Act with urgency to resolve payroll discrepancies and answer employee queries about wages, deductions, and taxes
• Act as primary liaison with outsourced payroll vendor, driving accountability for service levels and issue resolution
• Keep abreast of any legislative changes pertaining to payroll and benefits globally and coordinate system parameter changes
• Ensure payroll data integrity across HRIS, payroll, and vendor systems
• Oversee creation and maintenance of the payroll calendar and payday schedules for employees globally
• Maintain employee confidence and protect payroll operations by keeping information confidential


Customer Service and Continuous Improvement (25-35%)
• Respond to questions/concerns from employees, leaders, HR and other stakeholders in a timely manner
• Work cross-functionally, particularly with HR and Finance, to provide expertise on payroll matters and to facilitate effective integration of payroll-related activities
• In conjunction with the Sr. Manager, People & Culture, establish, maintain, track, and report on the performance of the Payroll Team against service level agreements for response time
• Act as subject matter expert for global payroll and provide guidance/support to employees, leaders, and members of the HR and Finance teams
• Prepare and maintain payroll process documentation to support training needs and support continuous improvement
• Train and support team members in the use of payroll-related systems and procedures
• Proactively communicate changes/interruptions in payroll to employees


Payroll Audit & Compliance (10-15%)
• Prepare reports for management, finance department and auditors
• Work with government agencies when necessary to ensure full compliance by overseeing audits where required
• Prepare accurate and timely reconciliations on a regular basis
• Provide support to finance with year-end financial audit and any other third parties' audits
• Audit payroll data regularly to ensure accuracy and compliance with company and legal standards
• Monitor compliance with accounting policies and internal accounting controls


Team Supervision, Mentorship, and Engagement (10-15%)
• Supervise, mentor, train, provide leadership and oversee the development of direct reports by setting individual performance goals and development objectives to support department and company strategies and objectives
• Evaluate training needs and conduct performance reviews for assigned staff
• Support the Sr. Manager, People & Culture in identifying and quantifying resource requirements; participate in staffing decisions; onboard and train new staff
• Maintain positive team morale; facilitate conflict resolution as required


Operational Planning & Oversight (5-10%)
• Participate in the development and execution of departmental strategies to enhance service delivery, staff engagement, and operational efficiencies
• Assist with departmental budget planning


Professional Practice (5-10%)
• Act with integrity and balance the interest of all parties in carrying out payroll activities
• Model ethical practices for staff
• Adhere to payroll legal requirements in carrying out all payroll activities; keep current on changes to the laws that govern payroll practices
• Maintain awareness of broad economic, societal, technological, political, global, and demographic trends; Evaluate the credibility of sources of information


Special Projects
• Support other HR and/or payroll projects/duties as assigned

Qualifications

• Minimum qualifications:
• 4 - 9 years of progressive payroll experience, including leadership or team lead responsibilities with proven project management skills
• PCP or CPM designation (or international equivalent) required; strong knowledge of payroll regulations, tax laws, and compliance requirements
• Experience in accounting/reconciliations of payroll liabilities accounts and knowledge of Payroll GL
• Hands-on experience with outsourced payroll vendors (global payroll experience preferred), HRIS, and payroll systems
• Intermediate knowledge of Microsoft Excel


Preferred skills & experience:
• Experience managing payroll across multiple jurisdictions; strong knowledge of Canadian and US payroll required, with global exposure highly valued


Interpersonal:  
• Exceptional attention to detail
• Ability to prioritize multiple tasks while meeting deadlines timely and accurately
• Strong verbal and written skills, to align with various stakeholders and maintain strict confidentiality
• Excellent customer service skills, ability to explain complex issues at an understandable level