Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
We are seeking an inspiring and strategic Team Manager, Customer Success to lead a high-performing team that supports both new business growth and long-term client retention across Alberta Blue Cross’ group benefits portfolio. This is more than a typical leadership role. It’s an opportunity to shape a culture of excellence, empower a talented team, and make a meaningful impact on the lives of our clients.
As a people-first leader, you’ll coach and mentor Customer Success Managers (CSM I and II), helping them thrive in a fast-paced, client-centric environment. You’ll champion innovation in proposal development, renewal strategy, and upselling initiatives, while fostering collaboration across the internal organization and our partner advisors. Your leadership will be instrumental in ensuring our clients, from small businesses to large organization, receive exceptional service and solutions that meet their evolving needs.
If you're a passionate leader who thrives on motivating others, driving performance, and building trusted relationships, this is your chance to lead with purpose and make a lasting difference.
WHAT YOU WILL DO:
Lead, coach, and mentor a team of Customer Success Managers, fostering a culture of performance, collaboration, and continuous improvement. Provide clear direction, ongoing feedback, and training to enhance team capabilities and align with organizational goals.
Oversee proposal development, renewal strategies, upselling initiatives, and new business support across both small and large group segments, ensuring competitive and timely delivery.
Collaborate cross-functionally with Account Executives, Underwriting, Marketing, Product Development, Finance, and Operations to align strategies and deliver seamless customer experiences.
Analyze market trends, competitor activity, and client data to identify growth opportunities and inform strategic decisions that keep Alberta Blue Cross® at the forefront of innovation.
Resolve complex client escalations and pricing negotiations, ensuring alignment with underwriting guidelines and business objectives.
Build and maintain strong relationships with key clients and partners, ensuring exceptional service and long-term engagement.
Track and manage key performance indicators, sales forecasts, pipeline status, activity metrics, and budget utilization, providing regular updates to senior leadership on progress, challenges, and opportunities.
WHAT YOU WILL HAVE:
Education:
Post-secondary education such as diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, or;
5+ years of equivalent experience in sales, customer relationship management, insurance, financial services, or related field.
Experience:
5+ experience in sales, client management and exposure to leading a team or engaging in complex consultative approaches within a multi-stakeholder environment.
2+ years of leadership or team management experience.
Experience in sales, customer relationship management, insurance, financial services, or related field is preferred.
Ability to interpret team performance and client health metrics to identify opportunities and coach other team members.
Ability to manage both internal and external stakeholder relationships, analyze data, and drive customer retention and growth.
Understanding and experience relating to leading teams through change, fostering adaptability, resilience and a positive mindset during times of transformation.
Personal Attributes:
Self-motivated, results oriented, and able to work in fast-paced environment.
Strong business acumen and ability to understand the industry, trends, offering and market.
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Exceptional presentation skills with the ability to articulate complex strategies to internal and external stakeholders
Ability to travel as needed to meet with clients, partners and attend industry events.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
