Team Manager, Finance (Billing support)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Lead the team that turns billing complexity into clarity and customer confidence
Join our team and what we'll accomplish together
As Team Manager, Finance (Billing support), you'll lead a high-impact team that serves as the go-to billing experts across the organization. Rather than generating invoices, your team focuses on investigating billing discrepancies, resolving complex issues, and equipping stakeholders with the clarity and documentation they need. You'll play a pivotal role in elevating billing accuracy, customer trust, and operational excellence. Please note the role will be remote and largely be performed in English.

What you will do

• Lead, coach, and develop a team of Billing Support Analysts, fostering a culture of accuracy, accountability, and continuous improvement while allocating workload and monitoring service levels

• Act as escalation point for complex or sensitive billing issues, overseeing analysis of billing errors, discrepancies, and customer inquiries to identify root causes and recommend corrective actions

• Partner with Billing, Customer Service Managers, and Operations teams to resolve systemic issues, prevent recurrence, and ensure accurate documentation and audit trails for all investigations

• Serve as subject-matter resource for Customer Service Managers, Clients, Collections Specialists, and Billing teams, providing clear explanations, invoice copies, and supporting documentation

• Support Collections by clarifying billing questions that may impact dispute resolution and cash collection

• Track and report on key metrics including error volumes, root causes, turnaround times, and recurring issues to support informed decision-making

• Communicate insights, recommendations, and updates to management and stakeholders at all levels with consistency and professionalism

• Set priorities and monitor team performance to ensure timely resolution of billing-related requests while driving continuous process improvement

What you bring

• 5+ years of experience in billing, finance operations, or customer financial support roles

• Proficiency with ERP, billing, or customer management systems especially Workday and/or Salesforce

• Strong understanding of billing processes, dispute management, and financial controls

• Excellent analytical, problem-solving, and communication skills

• Ability to work cross-functionally with Finance, Customer Service, Operations, and IT teams

• Diploma or Bachelor’s degree in Accounting, Finance, or related field

• Familiarity with MS Office Suite, and/or Google Office suite

Great to haves

• Prior experience leading or mentoring a team

• Working knowledge of French or Spanish

• Familiarity with SAP 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.