Team Manager, Organizational Change Management (OCM) – Learning & Organizational Development

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Alberta Blue Cross® is seeking a senior OCM practitioner to lead and support a team of OCM change managers in the development and execution of Organizational Change Management strategic plans for transformational projects and initiatives.

Learning & Organizational Development is a fast paced and dynamic environment supporting Alberta Blue Cross® team members through training, learning strategies and change management. Relationship building, teamwork, collaboration and a customer-centric mindset are critical for success in this role. 

As the Team Manager you are a people-focused leader that values and elevates your team’s capabilities and contributions to organizational success. You will support and strengthen the team’s OCM competency and ensure high-quality strategic change management plans and deliverables that are informed by Prosci® and the ACMP® Standard and align with the organization’s transformational objectives.

The Team Manager will monitor the execution of change management plans and ensure consistency, effectiveness and measurable adoption outcomes. You will collaborate with change sponsors and key stakeholders to determine appropriate OCM resourcing.

The role may include developing and executing change management plans, including communications and training deliverables as well as providing oversite and support to members of your team.

In return you will be surrounded by a supportive and passionate team and people-oriented leaders who will be dedicated to your success. 

WHAT YOU WILL DO:

• Be a strong, values-based leader who is committed to creating an open work environment where team members feel supported, equipped and trusted.

• Provide coaching, mentoring and development opportunities to strengthen OCM competencies among team members. Ensure continuous learning through feedback, learning opportunities and promotion of OCM best practices.

• Work with the Manager, Organizational Change Management to further develop OCM practice standards for the centralized OCM team.

• Monitor and oversee change initiatives and projects assigned to team members, ensuring alignment with business objectives.

• Assess the scope of change for requests and determine the change management resources required to deliver effective change management.

• Assess change impacts, stakeholder assessments, organizational readiness and change capacity to advise their manager and sponsors on project and initiative scheduling.

• Estimate business team member time allocations for projects or initiatives to help leaders manage team capacity.

• Develop or lead the development of strategic change management plans, including strategic communication and training plans, to proactively minimize resistance to change and to facilitate smooth transitions.

• Monitor OCM team members’ work to ensure quality and consistent application of change management methodologies.

• Review and provide guidance on strategic OCM plans and deliverables, ensuring alignment with the enterprise OCM approach.

• Collaborate closely with other leaders within the department and across the organization in training, Information Technology, the Enterprise Project Management Office and Communications.

• Provide coaching on change sponsorship to leaders at all levels.

• Support leaders through changes that affect their team members, providing information, tools and resources to increase their change leadership competency.

• Develop change management playbooks for change initiatives that are impactful to team members but do not require a change manager.

• Develop change capability resources and learning materials for the organization.

• Define and track adoption metrics, assess change impacts and adjust action plans based on data-driven insights.

• Define standard readiness, training and adoption metrics to be used across changes to measure the effectiveness of change efforts.

• Analyze data and feedback to refine OCM approaches and improve future projects and initiatives.

• Ensure OCM efforts deliver measurable business value and contribute to organizational success.

• Monitor risks, interdependencies and change saturation across the organization to optimize change success.

WHAT YOU WILL HAVE:

• Post-secondary education in a preferred field such as Business, Communications, Organizational Development, Psychology or Behavioural Science, Adult Education or Human Resources.

• 8-10 years in Organizational Change Management, organizational development or a related field leading large-scale, complex organizational or technology change initiatives.

• Prosci® certification

• CCMP® certification (completed or in progress).

• Acute business acumen and understanding of systems implementations, organizational issues and the challenges presented by change.

• Strong analytical and problem-solving skills, with the ability to prioritize tasks and meet deadlines.

• Ability to establish and maintain strong relationships while influencing others to move towards a common vision or goal.

• Excellent written communication and facilitation skills, with the ability to effectively communicate at all levels of the organization.

• Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision.

• Organized with a natural inclination for planning strategy and executing tactics.

• Flexible and adaptable with the ability to work in ambiguous situations.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.