As a Technical Account Manager, you will onboard and train new customers on BloodHound Enterprise, troubleshoot issues, ensure customer engagement, manage account health, and collaborate with internal teams to advocate for customer needs and enhancements.
SpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. We are looking for an experienced customer success professional to help our customers recognize the maximum possible value from their use of BloodHound Enterprise.
Salary range: €95,000 - €115,000 commensurate with experience
Location: This remote position within the EMEA region with optional travel for in-person company events and other ad-hoc meetings.
Responsibilities
- Customer Onboarding and Training:
- Onboard, train, and enable new BHE customers to ensure a smooth start.
- Support and Issue Troubleshooting:
- Track support tickets and engage engineering as needed to resolve bugs.
- Customer Engagement and Communication:
- Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices.
- Drive effective communications with customers and internal teams.
- Integration Assistance:
- Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition.
- Churn Risk Management:
- Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention.
- Account Health Monitoring:
- Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues.
- Collaboration with Product and Engineering Teams:
- Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design.
- Develop solutions or prototypes that improve customer value recognition, leading towards developing new features.
Requirements
- 3+ years of experience in Help Desk, Customer Support, Technical Account Management, Consulting, or other technical, customer-facing roles within the security industry
- Ability to maintain an account book of business.
- Basic understanding of scripting languages such as PowerShell or Python
- Experience utilizing REST APIs to solve business problems
- Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
- Based in EMEA region
- Ability to successfully complete a criminal background investigation
- Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
- Travel: up to 15% within region
Nice to haves
- Experience in penetration testing or administering Active Directory or Azure
- Experience with open-source BloodHound
What We Offer
- Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
- Flexible time off policy
- 401(k) with up to 4% company match
- Stock Options & quarterly bonuses
- Remote work: $1,500 new hire allowance to set up home office
- $500 annual home office allowance after first year
- $150 monthly cell phone and internet reimbursement
- $5,000 annual professional development allowance
- $5,250 towards continuing education or student loan repayment
- $1,200 annual budget for lifestyle, wellness, pet insurance and more
- A one-time $10,000 benefit towards family planning
- In person and virtual employee events throughout the year
- And of course, company swag!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at [email protected]
Unsolicited resumes are not accepted
#LI-REMOTE
Top Skills
Powershell
Python
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