Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This RoleThe Partnership Technical Account Manager (PTAM) role is an integral part of the team that drives revenue retention and growth with our largest and most complex multinational clients through technical engagement and leadership. The PTAMs provide technical leadership across ecom & f2f channels and across all geographic markets and in-depth technical & business knowledge of payment acceptance processes and associated services. 90% of time interacting and providing consultative services to new and existing partners with respect to implementing and configuring the Global Payments products & services for effective and efficient transaction services.
What Part Will You Play?- Administer the partner integration and go-live process, including project managing systems integration between partner, third parties and Global Payments
- Collaborate with our Global Sales Engineering function to effect a seamless handoff and assume full responsibility for solutioning and all technical aspects of a partner's ongoing relationship with Global Payments
- Developing in-depth knowledge of GP products through research and testing in order to act as subject matter expert with prospective customers.
- Proactively maintain accurate product & services knowledge working collaboratively with product teams across multiple regions.
- Test new solution release applications to provide proof-of-concept ideas to partners and clients.
- Produce clear and precise documentation for clients based on business and functional requirements for successful deployment of the solution.
- Provide proposal support to the sales team, leading the completion of the business, technical and functional sections of RFI and RFP documents.
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Yes
- Typically Minimum 8 Years Relevant Exp
Preferred Qualifications
- Bachelor degree in Finance, Business, Science, Engineering or Computing
- Experience of working in the payments industry, preferably ecommerce, mobile, payment security & risk management.
- Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
- Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
- Supervision - Acts independently to determine methods and procedures on new or special assignments.
- Programming - Ability to test basic code in a mainstream languages and scripting knowledge of using HTML & JavaScript.
- Administer the partner integration and go-live process, including project managing systems integration between partner, third parties and Global Payments
- Communication of Technical Concepts - Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner.
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
