.jpg)
The Technical Consultant will lead the on-site implementation of systems, train customers on software applications, perform site surveys, ensure customer requirement satisfaction, and troubleshoot issues post-implementation while maintaining product labs. The role requires effective communication, consulting skills, and adaptability in a fast-paced environment.
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities
- On-site implementation of live systems and conducting staff training of products
- Train customers on the VenueNext suite of applications.
- Perform Site Surveys to gather information on stadiums and arenas.
- Ensure solutions meet the specification of the customer requirements and verify requirements are met.
- Be a subject matter expert on S&E POS and payments products, both software and hardware.
- Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup.
- Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently.
- Maintain product labs and assist in issue reproduction and research.
- Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
- Managing Travel Expense Reports and following company Travel Policy
Qualifications
- Experience with architecture and configuration of enterprise software
- Ability to read technical documentation and logs
- Demonstrated consulting skills
- Capable of driving process improvement
- Strong interpersonal skills
- Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
- High degree of initiative, motivation, and problem-solving skills
- Ability to be flexible and adapt to change in a complex global organization
- Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
- High degree of initiative, accuracy, efficiency, and attention to detail
- Ability to maintain a positive attitude under stressful circumstances
- Ability to maintain confidentiality when dealing with proprietary information
- Demonstrable record in successful large-scale enterprise software implementation
Education and Experience:
- Bachelor's degree in Computer Science, IT or 4+ years of related experience
- Previous consulting or participation in large-scale enterprise projects
- 2+ years in the IT industry
- 2+ years experience in POS, payments or related technologies a plus
- Hospitality experience a plus
- Working knowledge of Google Sheets and Google Docs a plus
Considerations:
- Ability to travel up to 75% of the time
- Ability to work nights or weekends
- Ability to handle long periods of standing/walking
- Ability to regularly lift boxes of varying weight
#LI-MB1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Top Skills
Google Docs
Google Sheets
Similar Jobs
As a Senior Embedded Software Engineer at Samsara, you will design and develop embedded platforms for various camera systems, debug complex hardware and software issues, optimize performance, and mentor fellow engineers while influencing technical decisions in the engineering teams.
The Senior Site Reliability Engineer will implement and manage service level objectives, lead postmortems, enhance system reliability, automate operations, and analyze key metrics to drive improvements. They will collaborate with product teams and lead initiatives on capacity and reliability while utilizing technology like OpenTelemetry and AWS.
As a Senior Quality Engineer at Samsara, you will advocate for quality in firmware development, partner with teams to define quality goals, automate test cases, and conduct manual and automated testing. You will lead test planning, mentor junior engineers, and analyze quality data to improve product reliability. Your work will support various IoT devices and contribute to customer satisfaction.
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
