Manage customer lifecycle from onboarding to growth, serve as primary contact, drive product adoption, and collect customer feedback.
The Technical Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.
Role & Responsibilities
- Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
- Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
- Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
- Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
- Serve as the voice of the customer to address feedback and share across internal teams
- Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success and/or account management role
- Exceptional communication and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer focused with a passion for ensuring customer success
- Understanding of HTML, CSS, Javascript & SDK is a must
- Understanding of Vanilla JS, Vue, Angular and React a plus
- Must be able to work between East Coast
Top Skills
Angular
CSS
HTML
JavaScript
React
Sdk
Vanilla Js
Vue
Similar Jobs
.png)
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
The role involves leading Halter's expansion in the King Country market, focusing on sales meetings, prospecting, networking, forecasting, and growth initiatives to drive business development in the agricultural sector.
Cloud • Security • Software • Cybersecurity • Automation
As a Staff Backend Engineer, you will enhance GitLab's Developer Experience by optimizing tooling, CI/CD pipelines, and testing frameworks, while collaborating with teams to identify pain points and drive improvements.
Top Skills:
GoRuby
eCommerce • Enterprise Web • Information Technology • Software • Database • Analytics • Business Intelligence
The Customer Success Engineer ensures client satisfaction by managing technical implementations, onboarding, and growth, particularly in the Financial Services sector.
Top Skills:
Adobe AnalyticsAdobe TargetAngularCSSGoogle AnalyticsHTMLJavaScriptOptimizelyReactTealeafVue
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
