Provides pre- and post-sales technical support for heat tracing solutions across North and Latin America. Designs and quotes engineered applications, applies product approvals, troubleshoots installations and controllers, supports commissioning, manages customer inquiries and complaints, and captures feedback. Collaborates with Sales, Customer Care, and Application Engineering while contributing to training, product launches, and marketing initiatives. Limited travel to job sites is required for field support, troubleshooting, commissioning, and presentations.
Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Provide pre and post sales support via phone and email to our sales channels and direct customers.
- Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.
- Application of product approvals and suitability of use for heat tracing designs.
- Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.
- Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
- Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
- Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
- Lead management of customer inquiries from our website and design tools.
- Limited travel to job sites for field support – which could include controller comissioning, product troubleshooting, or sales presentation/training.
YOU HAVE:
- Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering preferred.
- Previous experience with:
- Architectural and/or Engineering drawings (process flow, electrical line lists, piping schematics)
- ERP/quote management system
- Call center phone system
- Skills/Abilities:
- Multi-task and balance shifting priorities to satisfy customer requests.
- Strong communication/interpersonal skills.
- Advanced Computer literacy: Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam (or equivalent), AutoCAD.
- Problem solving under adverse time constraints.
- Have a positive and constructive impact on the team; a professional attitude towards different positions within the organization.
- Follow standard work processes and help create them when needed.
At Chemelex:
We protect places of progress through electric excellence.
Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.
Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.
Experts with empathy
Explorer mindset
Example for others
Exceptional impact
We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
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