Technical Specialist
Driving Technical Excellence and Quality Innovation Across Advanced Inspection Technologies
Do you enjoy solving complex technical challenges and delivering world-class support for cutting-edge inspection solutions?
Partner with the best
Baker Hughes stands as a leading global energy technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.
Fuel your passion
As a Technical Specialist, you will play a key role in supporting and enhancing the VECTRA product line by driving technical excellence, quality assurance, process optimization, and software performance. You will serve as a subject matter expert, ensuring robust analysis processes, continuous improvement initiatives, and effective collaboration between technical and software teams. Your expertise will help maintain high-quality deliverables while supporting innovation and customer satisfaction across the organization.
As a Technical Specialist, you will be responsible for:
Defining and owning the analysis processes and software applications for VECTRA product lines.
Providing technical support for the VECTRA platform to ensure report delivery and quality are not impacted by analysis process or software issues.
Delivering technical training on new and updated VECTRA processes, methodologies, and software tools.
Maintaining and updating VECTRA-related documentation and Quality Metric Systems to ensure compliance with current ISO guidelines.
Leading and monitoring the introduction of new technologies across analysis processes and software platforms.
Monitoring quality trends, managing non-conformance findings, and driving closure of audit actions resulting from internal and external feedback.
Driving root cause investigations, corrective actions, and continuous improvement initiatives within the analysis function.
Serving as the technical reference point and troubleshooting lead for the VECTRA product line.
Acting as the primary point of contact for triaging and prioritizing cases raised through the Analysis Software Support Workflow.
Collaborating with Analysis and Software teams to schedule support activities and monitor costs against established budgets.
Driving software quality, testing, and release activities to ensure production analysis is completed using the latest approved software versions.
Acting as the Voice of the Customer by supporting software development projects aimed at optimizing and standardizing analysis processes across MFL technologies.
To be successful in this role you will:
Have a degree in Engineering, Science, or an equivalent technical discipline with a strong practical and technical background.
Have a minimum of 5 years of experience analyzing VECTRA inspection data.
Have certification as a minimum Level 2 Analyst with quality assurance experience in VECTRA Technology.
Have a detailed, analytical, and process-oriented approach with the ability to drive issues to timely and effective resolutions.
Have excellent interpersonal, communication, and facilitation skills.
Have experience in root cause analysis, corrective action processes, and quality management systems.
Have experience presenting complex technical concepts and solutions to customers in a clear and concise manner.
Have strong problem-solving skills and the ability to quickly acquire knowledge of new technologies and products.
Have the flexibility to manage multiple priorities, work independently, and adapt effectively to changing business needs.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Services Professional - Technical Support
