The Technical Support Engineer provides application support, executes Azure DevOps deployments, troubleshoots issues, and ensures 24/7 operational service availability.
Job Summary:
We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure DevOps (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across DevOps, Infrastructure, CAT, and Dev Support teams.
Job Description:
Key Responsibilities
Application Installation & Upgrades
- Perform application installations, upgrades, and configuration across Customer test and production environments.
- Execute deployment activities using Azure DevOps release pipelines.
- Follow change management processes to ensure safe and reliable releases.
- Validate deployments and coordinate with the cross-functional teams.
Release & Deployment Support
- Monitor and manage CI/CD pipelines to ensure successful releases.
- Troubleshoot deployment failures and environment-related issues.
- Maintain deployment documentation, runbooks, and standard operating procedures.
- Collaborate with DevOps teams to improve deployment reliability.
Technical Support (24×7 Operations)
- Provide L2/L3 technical support for hosted applications and infrastructure.
- Participate in on-call rotations for incident response and resolution.
- Investigate production issues, perform root cause analysis, and recommend preventive actions.
- Ensure adherence to SLA commitments and incident management processes.
Collaboration & Communication
- Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering.
- Provide timely updates during incidents, maintenance windows, and releases.
- Document known issues, resolutions, and best practices.
Required Qualifications
- 3+ years of experience in technical support, hosting operations, or application support roles.
- Experience deploying and supporting enterprise applications.
- Strong troubleshooting skills across application, server, and networking layers.
- Familiarity with Windows/Linux server environments.
- Understanding of change management and release processes.
- Willingness to work in a 24×7 support model, including on-call rotations.
Preferred Qualifications
- Experience with scripting/automation (PowerShell, Bash, Python, etc.).
- Familiarity with cloud platforms (Azure).
- Knowledge of monitoring and alerting tools.
- Experience supporting database-driven applications (Oracle/SQL Server).
- ITIL certification or familiarity with ITIL practices.
Worker Type:
RegularNumber of Openings Available:
1Top Skills
Azure Devops
Bash
Linux
Oracle
Powershell
Python
SQL Server
Windows
AssetWorks LLC Calgary, Alberta, CAN Office
2175 29 Street Northeast #10, Calgary, AB, Canada
Similar Jobs
Artificial Intelligence • Digital Media • Social Media
Manage and grow AI influencer brands by refining identities, optimizing content strategies, and driving performance across social platforms, focusing on audience connection and engagement.
Top Skills:
Ai Content ToolsNotionShort-Form Video Editing Tools
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
Manage paid channels to create sales qualified opportunities. Optimize advertising efforts, budget management, and collaborate with sales to drive leads and conversions.
Top Skills:
Bing AdsFacebook AdsGoogle AdsLinkedin AdsMarketoSalesforce
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
As Paid Marketing Manager, you will create sales qualified opportunities by managing paid channels, optimize conversion funnels, and collaborate with the sales team to improve lead generation across various platforms.
Top Skills:
Bing AdsFacebook AdsGoogle AdsLinkedInMarketoSalesforce
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
