Technical Writer

About iON United

At iON, we believe that people are our greatest asset and protecting what matters most starts with trust, purpose, and great partnerships. As a cybersecurity solutions and services company, we help clients build resilience through innovation, collaboration, and care. We’re committed to fostering a workplace where our values are lived daily, our team members thrive, and collective genius powers everything we do.

The Opportunity

We’re looking for a Technical Writer who is ready to make an impact. In this role, you’ll create clear, concise, and accurate documentation, including Statements of Work (SOWs), Requests for Proposal (RFP) responses, user guides, and internal reports. You’ll work closely with technical and business teams to translate complex concepts into content that is consistent, professional, and easy to understand. 

This is a hybrid role based out of our Calgary headquarters, with some in-office presence required. 

What You’ll Do

As a key member of our CSR team, you will:

• Develop, edit, and maintain technical documentation including manuals, guides, SOWs, and RFP responses. 

• Proofread and refine reports created by technical teams for clarity, accuracy, and presentation. 

• Collaborate with Service Delivery, Sales, Marketing, and Engineering teams to gather and validate information. 

• Ensure all documentation aligns with iON standards, branding, and industry best practices. 

• Maintain a content library and implement version control for consistency and accessibility. 

• Continuously update materials based on product enhancements, feedback, and compliance requirements. 

What You Bring

We’re looking for someone who is driven, curious, and cares about doing great work. Ideally, you have:

• Bachelor’s degree in Technical Writing, Communications, English, Computer Science, or a related field.
• 2+ years of technical writing experience (IT, software, or engineering environment preferred).
• Excellent writing, editing, and proofreading skills with strong attention to detail.
• Ability to translate complex technical content into clear, user-friendly materials.
• Proficiency with Microsoft Office and familiarity with tools such as MadCap Flare, Confluence, or similar.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience with contracts or proposal writing (considered an asset)

Why Work at iON

At iON, we are proud to offer:

• A culture that values trust, clarity, care, and connection
• Flexible work arrangements and strong support for work-life integration
• Paid time and resources for professional development, training, and certification
• Opportunities to contribute to meaningful client work in a fast-growing industry
• A supportive, team driven environment where you can grow your career

Our Commitment to Equity & Inclusion

We are proud to be an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds.

How to Apply

Please apply through this posting link. We look forward to connecting with you!