The Technical Writer will create user guides, FAQs, UI copy, and tutorials for software, collaborate with clients and developers, and maintain documentation for user needs.
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time Technical Writer to join our team. This role is perfect for a professional who is passionate about user experience and technical communication.
Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.
We’re looking for a Technical Writer who can transform complex software features into clear, user-friendly content that empowers our clients and team. In this role, you’ll develop step-by-step guides, FAQs, UI copy, video tutorials, and system-generated communications. You’ll work closely with clients, developers, and designers to ensure all content aligns with user needs and product goals. If you have a keen eye for detail, exceptional writing skills, and a passion for simplifying the complex, you’ll thrive at BIS Safety Software.
This is an in-person role based out of our Sherwood Park, AB office.
In this role, you will be expected to:
- Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software
- Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness
- Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice
- Produce tutorial videos and visual guides that simplify complex concepts for users
- Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation
- Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members
- Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs
- Maintain and update a knowledge base of documentation and FAQs as our software evolves
- Apply UX writing principles to create user-centered, easy-to-understand content
- Follow and contribute to our software style guide
You might be the right fit if you:
- Have a strong ability to quickly learn complex software systems.
- Pay meticulous attention to detail.
- Possess exceptional writing and editing skills.
- Can break down complex concepts into clear and concise explanations.
- Inspire trust through openness, honesty, and transparency in communications.
- Work well both independently and as part of a team.
Qualifications:
- Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)
- Proficiency in Microsoft Word and Adobe products
- Experience with AI tools and technologies, or a strong passion for learning and working with AI
Bonus points if you have:
- UI/UX design experience is a strong asset
Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We don’t use job titles as they don’t reflect the value we place on humility. And we lead with our heart, treating all our customers and team members with integrity and compassion.
We are looking for like-minded individuals who are interested in growing with us.
In addition, we also offer the following:
Growth opportunities
Flexible working hours
On-the-job training
Work-life balance
Free on-site parking
Team Recognition Points
Social committee
Fun, open and collaborative environment
We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.
Visit our Careers Page to learn more.
We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.
Top Skills
Adobe Products
Ai Tools
Microsoft Word
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