Territory Services Manager

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices.  We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.   Are you ready to grow your career? Let's grow together!

THE ROLE

We are currently hiring for a Territory Service Manager to join our Western Canada team. Reporting to the Procurement and Maintenance Manager, Western Canada, the Territory Service Manager will be responsible for coordinating maintenance requirements and costs, managing repair and maintenance operations, and ensuring work is performed efficiently and within company standards. The Territory Service Manager will play an important role in achieving financial objectives by preparing budgets, analyzing variances, and implementing corrective actions.

The Territory Service Manager will maintain a high-quality service technician team through recruitment, training, and performance management, while staying updated on industry standards and contributing to overall team objectives.

WHAT YOU’LL DO

Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role:

• Oversee daily facility operations for all stores in Western Canada, including maintenance and repairs

• Manage emergency repairs, including power outages, fuel system failures, and security issues

• Coordinate with vendors, contractors, technicians for HVAC, plumbing, electrical and general repairs

• Select, negotiate, and manage contracts with maintenance and service providers.

• Handle service work orders, building inspections and emergency repairs

• Monitor and ensure store equipment (coolers, fuel pumps, coffee machines, etc.) is in working order

• Use Nuvolo to track work orders, monitor facility performance, and schedule preventive maintenance.

• Coordinate maintenance schedules to minimize disruption to store operations

• Provide support for security systems, alarms and surveillance equipment

• Manage and support facilities coordinators, technicians, and maintenance teams.

• Train staff on using Nuvolo for reporting facility issues and tracking resolutions.

• Work closely with district managers and store operators to address facility-related concerns efficiently.

• Collaborate with construction team and contractors for renovations

• Other duties as assigned.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

• Bachelor’s degree in Facilities Management, Business Administration, or a related field (preferred).

• 3–5 years of experience in facilities management, retail maintenance, or a similar role.

• Knowledge of HVAC, refrigeration, fuel system maintenance, and general building systems.

• Experience in the convenience store or fuel station industry is an asset

• Familiarity with Nuvolo or similar CMMS (Computerized Maintenance Management Systems) is an asset

• A current valid Canadian driver’s license with clean abstract is required to operate company vehicle.

• Must be proficient in MS Project, Word, Excel, Outlook and Teams.

• Understanding of business principles, procurement practices, budgeting, and expense analysis.

• Strong problem-solving, leadership, and decision-making abilities.

• Open to travel anywhere in Western Canada (minimum 40% travel)

• Job duties may change in alignment with the business’ needs.

• Must be available for emergency maintenance issues and after-hours support.

WHY YOU SHOULD WORK HERE

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)

• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.

• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.

• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.

• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.

• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.

• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

#LI-SA1

Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.