Underwriting Assistant, Nordic Commercial Lines

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Nordic Insurance is the company that carries out the work on behalf of the Facility Association; the association provides auto insurance to customers that do not meet the criteria of the regular auto insurance market. Nordic Insurance contributes to Intact Insurance’s profits through fees collected via the Facility Association.

We are hiring both permanent or 12 month secondment/contract positions as a Underwriting Assistant, Commercial Lines, Nordic, your work will have a big impact on our Facility Insurance department. People will count on you to support the underwriters, in order to contribute to a profitable portfolio of business.  This position requires a minimum of 2 days in the Calgary or Edmonton office.

What you'll do here:

• Handle insurance policy endorsements and cancellations.

• Prepare new business files and input into our systems  

• Answer inquiries from brokers promptly and professionally

• Support Underwriters through collaboration, problem solving and investigation

• Support brokers via phone queue regarding underwriting and rating policies.

• Work closely to develop and maintain positive business partnerships with brokers and co-workers.

• Adhere to service level agreements (SLAs) defined by the Facility Association and take appropriate action to maintain consistently high-quality service

• Process policies in accordance with established company guidelines, applicable laws and regulations, and subject to authorized limits. This includes reviewing supporting claim reports, applying standard rates or premiums etc.

• Use the computer system for policy inquiry, electronic filing, underwriting and rating transactions.

• Make recommendations to improve the department and increase its efficiency.

• Perform other administrative duties as assigned.

What you bring to the table:

• Minimum of one year of office experience, preferably in the insurance field

• Strong customer service and relationship building skills through excellent communication skills both written and verbal

• Adaptable and flexible with the ability to prioritize work and highly organized to manage workflow efficiently without continuous supervision

• Takes initiative, ability to problem solve and deliver high quality work with strong attention to detail

• Proficient in Microsoft Office products and computer tools and the ability to navigate through multiple computer systems and thrive in a fast-paced environment 

• Excellent collaboration skills and win as a team attitude

• No Canadian work experience required however must be eligible to work in Canada.

This position closes Thursday January 23rd 2024 at 11:59pm mst.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.