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Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
Alberta Blue Cross® strives to deliver an exceptional digital experience for everyone, continuously enhancing how our users engage with our products and services. We are looking for a UX Designer to join our mission to design universal, efficient, and enjoyable experiences that support our users and business goals.
You will use research, testing, and collaboration to help Albertans easily find the health information they need and use their benefits to live their best lives. In return, you’ll join a collaborative, research-driven, and user-centric team that brings empathy, evidence, and clarity to Alberta Blue Cross’s digital products and services.
WHO YOU ARE:
• Passionate about creating accessible, inclusive, and user-centered experiences.
• A curious, self-driven learner who embraces feedback and continuous improvement.
• A critical thinker with strong problem-solving and collaboration skills.
• Value research-informed decisions and evidence-based design outcomes.
WHAT YOU WILL DO:
• Connect user needs to business goals through research, planning, testing, and design to inform recommendations.
• Create accessible, simple, and purposeful experiences that enable customers to self-serve with confidence.
• Collaborate with IT, Marketing, Customer Experience, and Communications teams to align insights, accessibility, and delivery.
• Analyze behavioural data to identify opportunities for usability improvement.
• Participate in UX reviews and accessibility audits to ensure quality and compliance.
• Apply inclusive design and plain language principles to serve diverse audiences.
• Share insights and contribute to peer reviews and knowledge-sharing sessions that advance UX practice.
• Document and communicate findings and design decisions in shared repositories.
WHAT WE ARE LOOKING FOR:
• 3–5 years’ experience designing for digital platforms.
• Degree or diploma in Design, UX, Human-Computer Interaction, Human Factors Psychology, or related field.
• A portfolio of case studies showcasing your UX process and outcomes.
• Proficiency in Figma and familiarity with analytics tools (such as Adobe Analytics or Hotjar).
• Experience with human-centered design, testing, and research methodologies.
• Basic knowledge of HTML and CSS is an asset.
• Understanding of WCAG 2.2 and inclusive research practices.
WHAT WE WILL DO FOR YOU:
• Support a healthy work/life balance.
• Invest in your growth and expertise.
• Provide mentorship opportunities across the organization.
• Include you in advancing Alberta Blue Cross’s user experience practice through continuous research and learning.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
