JPMorganChase
Vice President - Global Fund Services Operation Service Delivery
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Manage a client service team to enhance operational efficiency and client satisfaction by implementing strategic plans and anti-fraud strategies in the financial sector.
Job Description
Join our team and make a significant impact on our client service operations. As a Client Service Manager III, you will lead a dynamic team dedicated to delivering high-quality service in fund services and fund accounting. You'll drive operational efficiency, foster innovation, and build strong relationships with clients and stakeholders.
Key Responsibilities
Required Qualifications
Preferred Qualifications
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join our team and make a significant impact on our client service operations. As a Client Service Manager III, you will lead a dynamic team dedicated to delivering high-quality service in fund services and fund accounting. You'll drive operational efficiency, foster innovation, and build strong relationships with clients and stakeholders.
Key Responsibilities
- Team Leadership: Manage and inspire a diverse operations service delivery team, ensuring prompt resolution of client inquiries and issues.
- Strategic Planning: Develop and implement strategies to enhance service center operations, focusing on process automation and operational efficiency.
- Client Solutions: Identify trends and innovate solutions to meet evolving client needs, leveraging market product knowledge.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, driving mutually beneficial outcomes.
- Conflict Resolution: Utilize advanced conflict management skills to resolve complex client issues and ensure satisfaction.
Required Qualifications
- 7+ years' experience managing customer service teams in financial institutions, with a focus on fund accounting and service delivery operations.
- Proven track record in strategic planning and process automation to enhance operational efficiency.
- Advanced conflict management skills and experience resolving complex client issues.
Preferred Qualifications
- Extensive financial services experience, especially in fund accounting.
- Demonstrated leadership and team management skills.
- Commitment to continuous improvement and process enhancement.
- Cultural intelligence and ability to engage with diverse clients.
- Experience mentoring team members and leading projects to achieve business goals.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Banking Software
Data Analytics Tools
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