Vice President, Professional Services & Support

Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global reach, and a “One Team” culture, Coveo is primed for its next chapter of growth.

We’re seeking a Vice President of Professional Services & Support to lead our global PS organization through its next phase of transformation. This leader will play a pivotal role in driving customer success, partner enablement, and profitable revenue growth through services.

• Lead and scale Coveo’s global Professional Services and Support organization, driving world-class delivery, customer satisfaction, and profitable growth aligned with corporate goals.
• Define and execute a clear multi-year vision for Professional Services that aligns with Coveo’s corporate strategy, drives customer and partner success, and reinforces our customer-obsessed culture through meaningful onsite engagement
• Own the PS P&L, ensuring accurate forecasting, disciplined revenue and margin management, and operational excellence across delivery, resourcing, and financial reporting.
• Oversee key operational processes including supporting sales, SOW creation and approval, change request management, and invoicing reviews to ensure rigor, governance, and profitability.
• Champion customer and partner success by proactively managing a large portfolio of projects and its escalations, risks, complex implementations, while supporting advisory services and enterprise architecture strategy for strategic customers.
• Collaborate cross-functionally with Sales, Account Management, Customer Success, Product, and Partner teams to ensure seamless end-to-end delivery and drive mutual growth across Coveo’s ecosystem.
• Establish and scale a Partner Success function within PS, empowering partners through delivery assurance, enablement, certification, and consistent delivery excellence.
• Inspire, coach, and develop a high-performing global PS leadership team including Directors, Managers, and Senior Solution Consultants; fostering accountability, growth, and alignment with Coveo’s values.

• Proven track record of leadership (15+ years) in Professional Services, Systems Integration, or related post-sales organizations within enterprise SaaS or technology environments.
• Strategic and operational excellence, with demonstrated success managing Project Portfolios, P&L, forecasting, utilization, and margin performance while scaling a global services organization.
• Strong alignment mindset, capable of connecting departmental strategy, operations, and vision to corporate goals and company-wide growth initiatives.
• Deep experience in partner enablement and ecosystem development, building scalable co-delivery frameworks that ensure consistent, high-quality outcomes.
• Exceptional leadership and people development skills, with the ability to inspire, coach, and empower a high-performing, globally distributed team, while serving as a trusted customer-facing executive; acting as an escalation point, executive sponsor, and advocate for key accounts.
• Customer-first and results-driven orientation, passionate about delivering measurable value and business impact through technology and AI innovation.

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