Reporting to the CEO, as an experienced VP of Product you will own the product strategy, vision and the end to end development process for multiple product lines from ideation to launch. You are a leader who fosters an environment of collaboration and communication and ensures that the entire company understands the vision and direction for the product by building understanding and alignment across the team.
Leveraging your data driven mindset, enthusiasm for technical product innovation, and a track record of bringing successful products to market, you will own overarching product vision, strategy, and create an ongoing roadmap to successfully drive product outcomes. You are a champion of customer needs and are excited to identify, prioritize, launch and grow new products that have a significant impact for our client base. Your goal is to leave customers feeling like they can’t live without us! This is not an ‘ivory tower’ role and while you think and operate at a strategic level, your drive to execution shows willingness to roll-up your sleeves to get the job done.
YOU ARE FIRED UP TO
- Define the overarching product vision, strategy, and ongoing roadmap(s) consistent with our business objectives
- AI-Powered Product Innovation - shape and drive the integration of GenAI and AgenticAI into our product suite, leveraging advanced automation and intelligent insights to create cutting-edge, user-centric solutions that keep us ahead in the SaaS landscape
- Identify key issues or risks with the product or risks that impact the meeting of pre-established targets, and propose and implement solutions and improvements
- Engage with the Leadership Team in a regular strategic dialogue or process to ensure alignment on direction and to elicit key adjustments in the execution of the roadmap
- Lead, mentor and motivate a passionate team of product managers and designers to meet their established targets and provide support to further their career growth and development
- Incorporate feedback and input from customers, partners, and in-house teams on product strategy and find ways to expand product market reach
- Manage customer metrics and track product usage and performance
- Design measurable tactical and strategic data-driven indicators of success that will support and serve expected growth
- Effectively influence, partner, and communicate cross-functionally with engineering and financial business teams across the company to set and deliver on product vision
- Partner with key stakeholders in sales & marketing on go-to-market strategies
- Be able to tie product deliverables back to company objectives such as revenue targets
- Ensure products and releases are launched correctly and on schedule
- Make creative recommendations to expand a product base and vision
- Suggest ways to track product use and impact on end users
- Conduct strategic research and planning, including pricing and competitor analysis
- Proactively recognize opportunities to share our brand with customers through travel and speaking engagements at industry events and conferences
- Driven by the value ‘how we win matters’ and bring a passion for building inclusive, collaborative teams that put people first
WHAT YOU BRING TO THE TEAM
- 10+ years of cumulative experience in Product Leadership roles
- 3+ years in a VP or Senior Leadership capacity
- Seasoned experience shipping SaaS products - setting product strategy, vision, and developing a product roadmap
- A history of building and coaching high performing (remote) Product teams, who do better and think bigger under your leadership
- Demonstrated success improving team performance and holding individual team members accountable to established targets and expectations
- Data driven mindset & highly analytical, with a pension to dig into metrics and derive insights
- A background in delivering for Enterprise SaaS solutions in the Financial Industry is a huge plus!
- A background in delivering AI-integrated products is another plus!
- “Cabana Days” - our version of a flexible work week!
To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs. - Ability to do your job in a supported, but still flexible environment;
- Supported professional development, learning & career opportunities - be supported in your growth journey!
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work in a team big enough for growth but lean enough to make a real impact
A full range of benefits to keep you happy & healthy;
- Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
- Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
- Virtual mental health and EAP platform
- WealthSimple GRSP & Matching
- Annual Wellness Benefit ($1000 per year)
- Opportunity to work remote - anywhere in Canada!
- Employee Options - everyone shares in our success!
- Internet Subsidy on each paycheck
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- A People First Company - 4.6 rating on Glassdoor
- Recently named #4 on the Top 10 Best Workplaces in Canada
Who we are, and what we do:
Mission
Match customers with the right expert, at the right time, so no opportunity is lost.
Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Some recent awards we're proud of include:
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
What We Do
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences. Our appointment scheduling, queue management, and video banking solutions are trusted by 150+ leading financial institutions across North America, including RBC, Vancity, and Rogue Credit Union. Coconut Software helps these FIs (and more) attract new customers, improve experience, sell more products, and improve customer loyalty
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