Top Customer Service Jobs in Calgary

The Customer Support Specialist will provide technical support for VelocityEHS' software solutions to B2B customers, ensuring high customer satisfaction. Responsibilities include troubleshooting technical issues, documenting software bugs, and collaborating with internal teams. The role demands effective communication, problem-solving skills, and the ability to follow up on customer issues promptly.

As a Merchant Support Specialist, you will assist merchant partners with inbound queries through voice and digital channels, support onboarding sessions, manage account information, and facilitate dispute resolutions while ensuring high customer satisfaction and identifying process improvements.

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Customer and Client Support Lead will manage operations for digital and voice customer teams in Canada. Responsibilities include ensuring SLAs are met, overseeing communication volumes, coaching agents, and managing licensing requirements. The role involves collaboration with leadership to resolve client issues and improve performance through data-driven strategies.

As a Customer Support member at Jane, you'll assist customers through various channels, ensuring satisfaction by addressing inquiries, conducting demos, and providing onboarding support while building strong relationships. You'll need excellent communication skills, empathy, and adaptability to thrive in a fast-paced environment.

The Manager of Premium Support at Airbnb will lead a customer service team of 10-15 ambassadors, ensuring high-quality support and operational efficiency. Key responsibilities include managing escalations, conducting performance coaching, implementing best practices, and collaborating with staffing teams to meet operational needs.

As a Senior Customer Support Lead, you will provide high-quality support while troubleshooting complex issues on Findem's platform. You will build processes to enhance the support function, collaborate with engineering teams, and develop self-service resources to empower customers and improve operational excellence.

The Live Chat Support Specialist at Thinkific will deliver personalized support primarily through live chat and emails, assisting high-value customers with their inquiries and ensuring they derive maximum value from the platform. Responsibilities include handling urgent requests, documenting bugs, and suggesting operational improvements.