Lead strategic customer support for several key accounts, collaborating with various teams to enhance the support experience. Perform analysis of support cases, track customer trends, and participate in improvement initiatives. Act as a key contact for customer technical inquiries and represent support in client meetings.

The Customer Success Specialist will assist customers throughout the life insurance application process, ensuring top-notch service from submission to claims. Responsibilities include managing applications, coordinating medical exams, tracking billing information, and collaborating with various teams to enhance customer experience.

The Customer Success Manager at Leap Tools will manage customer relationships throughout the lifecycle, focusing on key metrics such as Customer Health and Retention. The role involves mentoring within the Customer Success team, advocating for customer needs, and engaging with enterprise clients to promote the Roomvo Platform.