Top Customer Service Manager Jobs in Calgary

Lead strategic customer support for several key accounts, collaborating with various teams to enhance the support experience. Perform analysis of support cases, track customer trends, and participate in improvement initiatives. Act as a key contact for customer technical inquiries and represent support in client meetings.

As a Customer Success Specialist at Upbound, you will support customers using the universal cloud platform by troubleshooting technical issues, managing support tickets, and ensuring customer satisfaction through effective communication. You will also update knowledge base articles and assist with account management.

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Customer Success Specialist will assist customers throughout the life insurance application process, ensuring top-notch service from submission to claims. Responsibilities include managing applications, coordinating medical exams, tracking billing information, and collaborating with various teams to enhance customer experience.

The Customer Success Manager at Leap Tools will manage customer relationships throughout the lifecycle, focusing on key metrics such as Customer Health and Retention. The role involves mentoring within the Customer Success team, advocating for customer needs, and engaging with enterprise clients to promote the Roomvo Platform.