The Brokerage Operations Service Specialist at Cash App will manage customer communications concerning brokerage accounts, process daily operations to maintain service levels, document complaints, identify customer experience issues, and enhance support training. The role requires a focus on compliance and service excellence within the financial operations of the firm.

As a member of the Financial Crimes Technology team, you will design and integrate ML systems for detecting suspicious transactions, ensure effective infrastructure for ML model development, and collaborate with product teams to enhance user safety on Cash App.