The Technical Support Engineer will provide customer support by troubleshooting and resolving issues related to the CrowdStrike service, including identity protection and network issues. The role involves ownership of customer problems, communicating solutions, and creating knowledge base documentation.

The Manager of Technical Account Management will lead a team of Technical Account Managers, focusing on customer success within the North American region. Responsibilities include team development, technical support, strategic planning, and improving customer experience. The role involves mentoring, resolving escalations, and collaborating with sales and other departments to enhance customer security.

As a Customer Success Manager, you will help customers maximize value from the LogScale/Next Gen SIEM product suite, drive engagement, retention, and growth while serving as their trusted advisor and advocate, managing renewals, and collaborating with internal teams to ensure customer satisfaction.