Own and build Block's furnisher and consumer reporting disputes program under FCRA end-to-end: policies, controls, monitoring, remediation, workflows, training, and regulator engagement. Define reasonable investigation standards, design data-correction remediation paths with data and modeling teams, root-cause recurring data defects, and advise product and engineering to bake in reporting accuracy.

Own and lead federal bank examinations for Block affiliates, act as primary regulator contact, manage exam cycles end-to-end, coordinate cross-functional responses, and maintain institutional regulatory knowledge and post-exam remediation.