Own go-to-market operations for strategic product and pricing initiatives. Segment customers, manage legal and pricing eligibility, build field tools and playbooks, track adoption, analyze performance, and identify launch risks. Translate cross-functional inputs into executable processes for sales and customer-facing teams while recommending improvements based on field feedback and data.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.