Manage early-stage delinquent accounts by contacting customers, understanding causes of delinquency, negotiating payment arrangements, and providing account solutions. Review account histories, analyze financial situations, follow credit policies, handle high-volume inbound and outbound calls, resolve customer and dealer concerns, and represent Ford Credit professionally. The role is remote near Edmonton but requires in-person training and a flexible schedule.

Manage early-stage delinquency accounts by contacting customers, investigating causes of missed payments, negotiating payment arrangements, and providing tailored financial solutions. Review account histories, mitigate losses, follow company procedures, handle high-volume inbound and outbound calls, and represent Ford Credit professionally. Collaborate with team members, adapt to changing priorities, and support customer and dealer satisfaction. The role requires fluent written and verbal English and French, MS Office proficiency, and residence near Edmonton for training.