Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.