The Bilingual Customer Support Coordinator will serve as the first point of contact for patients and providers, responding to inquiries in French and English via live chat and email, troubleshooting issues, managing a ticketing system, and escalating complex problems as necessary. The role emphasizes efficient communication, empathy, and clarity in customer interactions.

As a Client Success Manager, you'll oversee the client journey, manage implementations, and build lasting relationships with clients in the Embedded Partnerships portfolio. You'll lead initiatives to enhance engagement and satisfaction, identify upsell opportunities, and analyze client data for strategic improvements, ensuring clients achieve their goals with Maple.