Jobs at Absorb Software

Leads Absorb Software’s outbound enterprise sales organization, including recruiting, coaching, quota management, pipeline reviews, forecasting, and new-logo acquisition. Builds consultative relationships with C-level buyers, develops sales executives, drives bookings and conversion performance, and collaborates with regional and global leaders. Reports sales activity and forecasts to senior leadership while contributing to market expansion in the HR software and e-learning sectors.

Manage strategic customer accounts by building executive relationships, creating account plans, and driving upsell and cross-sell opportunities. Coordinate internal teams to execute expansion plans from discovery through close, monitor sales pipelines, demonstrate LMS functionality, provide pricing, mitigate churn, and report market and competitor activity. The role requires deep technology sales experience, strong communication, global client experience, and business travel when needed.

Manage strategic enterprise accounts by building relationships with senior decision-makers, developing account plans, driving upsell and cross-sell opportunities, monitoring pipelines, and closing expansion deals. Collaborate with leadership, solutions engineering, account development, support, technology, and customer success teams. Demonstrate LMS functionality, provide pricing, mitigate churn, track customer activities, and report market and competitor insights. The role requires extensive technology sales and client management experience, global account exposure, strong communication skills, and business travel when needed.

Manage end-to-end software implementations for new clients, including requirements gathering, scope confirmation, timeline development, resource coordination, integrations, troubleshooting, and LMS training. Serve as the primary client liaison while managing multiple concurrent projects and ensuring successful Absorb LMS rollouts. The role requires client onboarding or implementation experience, software training capability, SaaS knowledge, strong time management, and a project-oriented approach.

Lead client-facing integration and data projects from scoping through delivery. Implement and troubleshoot data imports, exports, REST APIs, SSO, CRM and HRIS connections, and automation solutions. Translate complex technical requirements into practical recommendations, advise on data modeling and governance, mentor junior specialists, improve documentation and processes, and collaborate with Product, Support, Client Success, and Engineering teams.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and land-and-expand opportunities. Build client relationships, negotiate contracts, prepare proposals, manage sales pipelines, answer product questions, and collaborate internally to support the customer lifecycle. The role requires strong communication, organization, sales capability, and product knowledge in a remote SaaS environment.

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.

Recruit and source talent for go-to-market and technical roles across Sales, Marketing, Engineering, Customer Success, and Product. Build candidate pipelines, conduct proactive outreach and headhunting, partner with hiring leaders, support compensation evaluations and negotiations, and deliver a strong candidate experience. Use recruiting technology, AI tools, metrics, and market research to improve hiring efficiency. Represent the company through employer branding, social media, networking, and talent attraction initiatives.

Lead, coach, and develop an outbound BDR team while improving prospecting workflows, talk tracks, campaigns, and pre-call planning. Monitor performance metrics, drive quota attainment, qualify leads, execute strategic call and account plans, and partner with leadership to scale sales processes and operational efficiency. The role requires strong outbound selling expertise, data analysis, communication, organization, and experience in SaaS sales management.

Lead manual and automated QA for web applications using TypeScript and Playwright or similar frameworks. Design spec-driven tests, build AI-assisted test automation and agentic workflows, run AI evals and observability, mentor junior QA, triage and close bugs, and improve QA processes across the SDLC.

Lead strategy and product direction for Enterprise Customer Education. Size opportunities, validate prototypes, build business cases, guide execution, mentor PMs, and apply AI to scale customer learning.

Manage end-to-end software implementations (avg. 8 weeks) for Absorb LMS clients. Serve as primary client contact: gather requirements, define scope and timelines, coordinate cross-functional resources, deliver training, support integrations (APIs, CRM/HRM), troubleshoot issues, and oversee multiple simultaneous projects to ensure successful rollouts and client adoption.

Source and qualify outbound leads, prospect via calls and email, communicate Absorb value, meet activity and pipeline goals, maintain CRM, and collaborate with account teams to drive new bookings.

Manage a mid-market book of business to increase net dollar retention through upsells, cross-sells, and contract renewals. Build strong client relationships, generate proposals, manage pipeline, align Absorb solutions to client goals, and maintain product knowledge while collaborating with internal teams to improve sales processes.

Own and optimize Zuora billing and the Salesforce-Zuora integration, automate quote-to-cash processes, support billing accuracy and revenue recognition, troubleshoot system issues, analyze billing data, and partner with Finance, Sales, and Customer Success to improve billing operations.