Jobs at Absorb Software

Manage a mid-market book of business to increase net dollar retention through upsells, cross-sells, and contract renewals. Build strong client relationships, generate proposals, manage pipeline, align Absorb solutions to client goals, and maintain product knowledge while collaborating with internal teams to improve sales processes.

Lead client-facing technical integration and data projects from scoping through delivery. Implement imports, exports, REST APIs, SSO, CRM and HRIS connections, troubleshoot data issues, and advise on integration design and governance. Translate technical concepts for clients, manage project documentation, mentor junior specialists, contribute to process improvements, and collaborate with Product, Support, Client Success, and Engineering teams.

Own and evolve a BigQuery and dbt marketing data platform while designing, deploying, and securing AI applications and agents on Google Cloud. Build ETL/ELT pipelines, self-service automation tools, APIs, and lightweight interfaces. Establish engineering standards for AI-assisted code through version control, testing, CI/CD, security, governance, and reliable production deployments. Provide technical leadership and architectural direction while collaborating with marketing, product, finance, sales, and analytics teams.

Negotiate and manage SaaS, technology, procurement, partnership, reseller, and other commercial agreements. Advise cross-functional teams on legal and commercial risks involving privacy, security, intellectual property, AI contracting, liability, and data use. Develop contract templates, playbooks, fallback positions, and processes while independently handling concurrent negotiations and supporting international transactions.

Develops customer marketing campaigns for product launches and feature adoption, translating product messaging into emails, in-app communications, webinars, and newsletters. Manages the Innovation Council, customer advocacy programs, and reference generation, while tracking engagement, adoption, webinar attendance, and advocacy outcomes. Partners with Product Marketing, Lifecycle Marketing, Customer Success, Product Management, Marketing Operations, and creative teams to deliver coordinated customer programs.

Manage and grow an assigned SaaS customer portfolio through renewals, upsells, cross-sells, and retention strategies. Build trusted client relationships, identify expansion opportunities, prepare proposals and statements of work, manage the sales pipeline, and report on account performance. Collaborate with Customer Success, Support, Product, and leadership while maintaining strong product knowledge and guiding customers through subscription and renewal decisions.

Build and own a new AI-enabled B2B demand generation channel from the ground up. Responsibilities include defining audiences and signals, selecting tooling, creating outreach and offers, running experiments, partnering with AI and analytics teams on scoring and automation, measuring incremental pipeline, maintaining compliance and deliverability, and establishing sales handoff processes.

Manage end-to-end software implementations for new clients, including requirements gathering, scope confirmation, timeline development, resource coordination, integrations, troubleshooting, and LMS training. Serve as the primary client liaison while managing multiple concurrent projects and ensuring successful Absorb LMS rollouts. The role requires client onboarding or implementation experience, software training capability, SaaS knowledge, strong time management, and a project-oriented approach.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and land-and-expand opportunities. Build client relationships, negotiate contracts, prepare proposals, manage sales pipelines, answer product questions, and collaborate internally to support the customer lifecycle. The role requires strong communication, organization, sales capability, and product knowledge in a remote SaaS environment.

Source and qualify outbound leads, prospect via calls and email, communicate Absorb value, meet activity and pipeline goals, maintain CRM, and collaborate with account teams to drive new bookings.