Jobs at Absorb Software

Manage and grow an assigned SaaS customer portfolio through renewals, upsells, cross-sells, and retention strategies. Build trusted client relationships, identify expansion opportunities, prepare proposals and statements of work, manage the sales pipeline, and report on account performance. Collaborate with Customer Success, Support, Product, and leadership while maintaining strong product knowledge and guiding customers through subscription and renewal decisions.

Build and own a new AI-enabled B2B demand generation channel from the ground up. Responsibilities include defining audiences and signals, selecting tooling, creating outreach and offers, running experiments, partnering with AI and analytics teams on scoring and automation, measuring incremental pipeline, maintaining compliance and deliverability, and establishing sales handoff processes.

Manage strategic customer accounts by building executive relationships, creating account plans, and driving upsell and cross-sell opportunities. Coordinate internal teams to execute expansion plans from discovery through close, monitor sales pipelines, demonstrate LMS functionality, provide pricing, mitigate churn, and report market and competitor activity. The role requires deep technology sales experience, strong communication, global client experience, and business travel when needed.

Manage strategic enterprise accounts by building relationships with senior decision-makers, developing account plans, driving upsell and cross-sell opportunities, monitoring pipelines, and closing expansion deals. Collaborate with leadership, solutions engineering, account development, support, technology, and customer success teams. Demonstrate LMS functionality, provide pricing, mitigate churn, track customer activities, and report market and competitor insights. The role requires extensive technology sales and client management experience, global account exposure, strong communication skills, and business travel when needed.

Manage end-to-end software implementations for new clients, including requirements gathering, scope confirmation, timeline development, resource coordination, integrations, troubleshooting, and LMS training. Serve as the primary client liaison while managing multiple concurrent projects and ensuring successful Absorb LMS rollouts. The role requires client onboarding or implementation experience, software training capability, SaaS knowledge, strong time management, and a project-oriented approach.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and land-and-expand opportunities. Build client relationships, negotiate contracts, prepare proposals, manage sales pipelines, answer product questions, and collaborate internally to support the customer lifecycle. The role requires strong communication, organization, sales capability, and product knowledge in a remote SaaS environment.

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.

Lead strategy and product direction for Enterprise Customer Education. Size opportunities, validate prototypes, build business cases, guide execution, mentor PMs, and apply AI to scale customer learning.

Source and qualify outbound leads, prospect via calls and email, communicate Absorb value, meet activity and pipeline goals, maintain CRM, and collaborate with account teams to drive new bookings.

Manage a mid-market book of business to increase net dollar retention through upsells, cross-sells, and contract renewals. Build strong client relationships, generate proposals, manage pipeline, align Absorb solutions to client goals, and maintain product knowledge while collaborating with internal teams to improve sales processes.