Jobs at Absorb Software

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Manage strategic customer accounts by building relationships with senior decision-makers, creating account plans, and driving upsell and cross-sell opportunities. Coordinate with internal leadership, solutions engineering, account development, customer success, support, and technology teams to execute expansion plans. Monitor pipelines, demonstrate Absorb LMS, provide pricing, mitigate churn, track customer activity, and report on competitors and market trends.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.

Manage strategic enterprise customer accounts by building trusted relationships, developing account plans, and identifying upsell and cross-sell opportunities. Partner with leadership, solution engineers, account development, support, technology, and customer success teams to execute expansion plans, manage pipelines, demonstrate LMS functionality, provide pricing, mitigate churn, and monitor market and competitor activity. The role is fully remote-first and may require business travel.

Recruit and source talent for go-to-market and technical roles across Sales, Marketing, Engineering, Customer Success, and Product. Build candidate pipelines, conduct proactive outreach and headhunting, partner with hiring leaders, support compensation evaluations and negotiations, and deliver a strong candidate experience. Use recruiting technology, AI tools, metrics, and market research to improve hiring efficiency. Represent the company through employer branding, social media, networking, and talent attraction initiatives.

Lead customer marketing strategy and programs to drive onboarding, adoption, retention, advocacy, and expansion. Build automated lifecycle journeys, measure KPIs, run advocacy initiatives, partner cross-functionally, and manage a small team of marketers to improve customer outcomes and growth.

Lead, coach, and develop an outbound BDR team while improving prospecting workflows, talk tracks, campaigns, and pre-call planning. Monitor performance metrics, drive quota attainment, qualify leads, execute strategic call and account plans, and partner with leadership to scale sales processes and operational efficiency. The role requires strong outbound selling expertise, data analysis, communication, organization, and experience in SaaS sales management.

Lead manual and automated QA for web applications using TypeScript and Playwright or similar frameworks. Design spec-driven tests, build AI-assisted test automation and agentic workflows, run AI evals and observability, mentor junior QA, triage and close bugs, and improve QA processes across the SDLC.

Own and expand Absorb’s largest accounts by building strategic account plans, driving upsell/cross-sell opportunities, managing pipeline to closed-won, coordinating internal resources, demonstrating Absorb LMS, and mitigating churn in collaboration with Customer Success.

Manage and grow Absorb's largest enterprise accounts by building strategic account plans, identifying upsell/cross-sell opportunities, coordinating internal resources from discovery to close, mitigating churn, and acting as a trusted advisor to senior client stakeholders while becoming an expert in Absorb LMS.

Lead strategy and product direction for Enterprise Customer Education. Size opportunities, validate prototypes, build business cases, guide execution, mentor PMs, and apply AI to scale customer learning.

Manage end-to-end software implementations (avg. 8 weeks) for Absorb LMS clients. Serve as primary client contact: gather requirements, define scope and timelines, coordinate cross-functional resources, deliver training, support integrations (APIs, CRM/HRM), troubleshoot issues, and oversee multiple simultaneous projects to ensure successful rollouts and client adoption.

Source and qualify outbound leads, prospect via calls and email, communicate Absorb value, meet activity and pipeline goals, maintain CRM, and collaborate with account teams to drive new bookings.

Lead customer education, adoption, advocacy, and customer marketing to drive product adoption, retention, and revenue expansion. Build Absorb Academy, use usage data to surface expansion opportunities, and partner cross-functionally to convert engagement into growth.

Manage a mid-market book of business to increase net dollar retention through upsells, cross-sells, and contract renewals. Build strong client relationships, generate proposals, manage pipeline, align Absorb solutions to client goals, and maintain product knowledge while collaborating with internal teams to improve sales processes.

Lead and mentor the US/Canada account management team to drive retention, renewals, expansion, and net retention. Develop strategic account plans, analyze account health, run executive business reviews, manage contracts and negotiations, champion product feedback, drive feature adoption, and collaborate cross-functionally to ensure measurable customer value.

Lead a team of content marketers, copywriters, and SEO specialists to own search and AI answer-engine strategy. Build AI workflows, define editorial standards, produce differentiated content across the funnel, audit and optimize existing content, measure visibility and impact, and oversee distribution across web, social, paid and external platforms to drive demand and conversions.

Lead positioning, messaging, and go-to-market strategy for product bets. Partner with GTM, Product, Sales, and Customer teams to define success metrics, develop sales enablement, drive adoption, and iterate post-launch using market and customer insights and AI-augmented execution.

Own and optimize Zuora billing and the Salesforce-Zuora integration, automate quote-to-cash processes, support billing accuracy and revenue recognition, troubleshoot system issues, analyze billing data, and partner with Finance, Sales, and Customer Success to improve billing operations.