Teams at Absorb Software

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Manage strategic customer accounts by building relationships with senior decision-makers, creating account plans, and driving upsell and cross-sell opportunities. Coordinate with internal leadership, solutions engineering, account development, customer success, support, and technology teams to execute expansion plans. Monitor pipelines, demonstrate Absorb LMS, provide pricing, mitigate churn, track customer activity, and report on competitors and market trends.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.