Jobs at Airbnb

Manage full-cycle recruiting for Airbnb’s Global Operations function, primarily Community Support. Responsibilities include sourcing, screening, interviewing, offer management, pipeline development, diverse hiring, stakeholder advising, candidate experience, recruiting analytics, and hiring-manager education. The role requires managing multiple high-volume searches across geographies while using ATS, sourcing platforms, and AI recruiting automation tools.

Recruiter responsible for full-cycle hiring across Airbnb’s Global Operations function, primarily Community Support. Duties include proactive sourcing, screening, interviewing, offer management, candidate pipeline development, diversity initiatives, hiring strategy, stakeholder advising, candidate experience, ATS data accuracy, reporting, and innovative recruiting automation.

Leads Airbnb’s global Volume Tier quality program across multilingual Community Support operations. Owns QA strategy, unified frameworks, measurement, root-cause analysis, calibration, coaching effectiveness, automated reporting, and AutoQA deployment through Observe.AI. Manages distributed quality teams, drives partner governance, aligns senior stakeholders, and uses insights to improve NPS, CSAT, and operational performance across global support sites.

Leads Airbnb’s global, multilingual quality program for high-volume community support. The role unifies quality-assurance frameworks, oversees partner-site evaluations, drives root-cause analysis and performance improvement, automates KPI reporting, and deploys AI-assisted quality tools such as Observe.AI. It manages global quality leaders and analysts, establishes governance and calibration standards, presents quality insights to senior stakeholders, and partners across service delivery, training, process improvement, and technology teams.

Leads Airbnb’s global AirCover quality program for insurance and property-damage claims. Responsibilities include developing quality strategy and COPC-aligned frameworks, overseeing internal and partner-site evaluations, conducting root-cause analysis, escalating high-severity issues, automating KPI reporting and quality assurance, and driving AI and analytics adoption. The role also manages a distributed quality team, develops stakeholder reporting, improves coaching effectiveness, and partners with operations leadership. Success requires strong expertise in complex, high-volume support environments and quality governance.

Leads the global AirCover quality program, overseeing QA execution across internal and BPO teams, quality measurement, calibration, root cause analysis, coaching effectiveness, executive reporting, and systemic improvement recommendations. The role drives AutoQA and analytics adoption, builds scorecards and escalation frameworks, and manages a distributed quality team while partnering with operational leaders. It requires extensive quality, customer support, insurance claims or financial services experience, people management, and expertise in COPC, Six Sigma, Lean, and QA tooling.

The Specialist provides customer service support, managing complex cases, and ensuring user satisfaction while fostering relationships with clients and stakeholders in a fast-paced hospitality environment.

Provide end-to-end premium bilingual (French/English) customer support to Airbnb hosts and guests across channels (phone, chat, messaging, social). Manage complex cases, resolve issues with high satisfaction, collaborate with internal stakeholders, document best practices, mentor teammates, and work scheduled shifts including evenings, weekends and holidays while maintaining confidentiality and professionalism.

Provide end-to-end premium customer support in English and French across channels (phone, chat, messaging), manage complex cases to final resolution, personalize high-touch service for guests and hosts, collaborate with stakeholders, document improvements, and support team training and escalation processes. Must be flexible to shift changes and evolving responsibilities.