Teams at Airbnb

Manage full-cycle recruiting for Airbnb’s Global Operations function, primarily Community Support. Responsibilities include sourcing, screening, interviewing, offer management, pipeline development, diverse hiring, stakeholder advising, candidate experience, recruiting analytics, and hiring-manager education. The role requires managing multiple high-volume searches across geographies while using ATS, sourcing platforms, and AI recruiting automation tools.

Recruiter responsible for full-cycle hiring across Airbnb’s Global Operations function, primarily Community Support. Duties include proactive sourcing, screening, interviewing, offer management, candidate pipeline development, diversity initiatives, hiring strategy, stakeholder advising, candidate experience, ATS data accuracy, reporting, and innovative recruiting automation.

Leads Airbnb’s global Volume Tier quality program across multilingual Community Support operations. Owns QA strategy, unified frameworks, measurement, root-cause analysis, calibration, coaching effectiveness, automated reporting, and AutoQA deployment through Observe.AI. Manages distributed quality teams, drives partner governance, aligns senior stakeholders, and uses insights to improve NPS, CSAT, and operational performance across global support sites.