Teams at AlphaSense

Acquire new financial services clients by prospecting hedge funds, asset managers, investment banks, and sell-side research departments. Manage the full sales cycle, including research, cold outreach, relationship building, product demonstrations, trials, forecasting, pipeline development, and closing. Partner with marketing and product teams to support brand awareness, user adoption, and product improvement.

Own the end-to-end sales cycle for financial services prospects, including hedge funds, asset managers, investment banks, and sell-side research departments. Responsibilities include prospecting, pipeline development, product demonstrations, trials, forecasting, relationship building, and closing new client business. The role also partners with marketing, product specialists, product management, and content teams to support growth and improve products.

Provides first-line and escalated customer and product support through email, chat, and calls. Troubleshoots technical issues, guides users through platform features, escalates problems, and communicates with customers through resolution. Partners with Product, Engineering, SRE, and Customer Education on feedback, incident response, training, documentation, and feature testing. Acts as a product expert while identifying opportunities to improve customer engagement, support processes, and product experience.