Jobs at American Express Global Business Travel

Lead customer onboarding and cross-functional projects from initiation through handover. Responsibilities include defining work breakdown structures, documenting client requirements, coordinating project and partner calls, assigning resources, communicating status and risks, leading testing and readiness assessments, and managing transitions. The role requires strong customer focus, communication, organization, problem-solving, adaptability, and the ability to influence multicultural teams within the corporate travel industry.

Leads OneStream-based forecasting, reporting, and demand-planning capabilities for Commercial FP&A. Builds reports and dashboards, manages data reconciliations, supports month-end reporting, optimizes platform performance, and partners with administrators and implementation teams. Drives AI and automation opportunities, delivers training, and translates financial requirements into scalable technical solutions.

Build and maintain OneStream forecasting, planning, reporting, and dashboard capabilities for Commercial FP&A. Develop demand planning models, reports, reconciliations, and performance monitoring processes while supporting month-end reporting and data improvement initiatives. Partner with finance, data, administration, and implementation teams to optimize the platform, automate processes, troubleshoot performance, deliver actionable insights, and develop internal OneStream expertise. The role also evaluates AI and automation opportunities across FP&A workflows.

Provide remote corporate travel counseling by researching options, booking domestic and international air, rail, road, and lodging, and ensuring compliance with travel policies. Deliver proactive phone and email service, resolve traveler and supplier issues, protect personal information, and identify additional services. Collaborate with teammates through coaching, mentoring, and feedback while working flexible weekday shifts within an around-the-clock operation.

Advise corporate travelers, research and arrange domestic and international air, road, rail, and accommodation bookings, and proactively recommend additional services. Use Galileo GDS, handle special requests, resolve customer and supplier issues, and provide high-quality telephone service. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation with flexible shifts.

Leads partner operations and strategic co-sell execution by designing PartnerTap workflows, mapping Salesforce accounts to partner systems, developing co-sell playbooks, and managing partner data integrity. Oversees data privacy, systems integration, pipeline reporting, revenue attribution, and program ROI dashboards. Partners cross-functionally with Sales, Marketing, Legal, Procurement, Finance, Sales Operations, and IT to improve deal velocity and revenue outcomes.

Generates new mid-market sales by prospecting, managing pipelines, conducting consultative discovery, and presenting customized travel-management solutions to senior decision-makers. Builds client, partner, and internal relationships; demonstrates ROI and technology capabilities; manages objections, contracting, implementation, and account activation. Requires strong financial acumen, CRM proficiency, travel-management knowledge, and up to 50% travel within the territory.