Teams at American Express Global Business Travel

Provide remote corporate travel counseling by researching options, booking domestic and international air, rail, road, and lodging, and ensuring compliance with travel policies. Deliver proactive phone and email service, resolve traveler and supplier issues, protect personal information, and identify additional services. Collaborate with teammates through coaching, mentoring, and feedback while working flexible weekday shifts within an around-the-clock operation.

Advise corporate travelers, research and arrange domestic and international air, road, rail, and accommodation bookings, and proactively recommend additional services. Use Galileo GDS, handle special requests, resolve customer and supplier issues, and provide high-quality telephone service. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation with flexible shifts.

Leads partner operations and strategic co-sell execution by designing PartnerTap workflows, mapping Salesforce accounts to partner systems, developing co-sell playbooks, and managing partner data integrity. Oversees data privacy, systems integration, pipeline reporting, revenue attribution, and program ROI dashboards. Partners cross-functionally with Sales, Marketing, Legal, Procurement, Finance, Sales Operations, and IT to improve deal velocity and revenue outcomes.