Teams at ARC Business Solutions Inc.

The Business Analyst bridges business and technical teams throughout the software development lifecycle. Responsibilities include requirements gathering, user stories, Scrum facilitation, project coordination, process mapping, Jira-based testing and defect tracking, stakeholder engagement, organizational change management, communications, and end-user training. Utility sector experience and familiarity with enterprise, cloud, GIS, billing, and asset-management systems are preferred.

Leads Microsoft Dynamics 365 Business Central consulting engagements, including requirements workshops, solution design and configuration, data migration, testing, training, go-live support, and process optimization. Partners with technical teams on customizations and integrations, advises clients, supports pre-sales, and mentors junior consultants across ERP implementation and support projects.