Teams at Array

Lead end-to-end SaaS deployments in a post-sales role, managing 8–14 projects quarterly, collaborating with Engineering/Product, driving process improvements and automation, documenting best practices, and using AI tools to accelerate delivery and commercial impact.

Provide empathetic inbound/outbound phone support for fintech customers: resolve account and billing inquiries, log interactions, meet call center metrics, escalate systemic issues, and maintain product knowledge.

The VP of Enterprise Client Success oversees strategic client relationships, leading a team to enhance client retention and revenue growth. Responsibilities include defining success strategies, managing large-scale accounts, and aligning client needs with product offerings.