Jobs at Bask Health

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Own growth and revenue expansion across existing customer accounts through upselling, cross-selling, platform adoption, and strategic account planning. Use AI tools, LLMs, customer data, and market insights to identify opportunities, personalize outreach, manage expansion pipelines, forecast revenue, and improve customer growth outcomes. Collaborate with Client Success, Product, Engineering, and Marketing while developing repeatable growth playbooks and AI-assisted workflows.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.