Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.
About the Role
We’re looking for a driven, resourceful, and people-oriented Junior Customer Success Manager to join our team. This role is ideal for someone early in their career who is eager to learn, enjoys building relationships, and takes ownership of getting things done.
You might have one year of experience in customer success, sales, account management, or customer service. Or, you might be someone who has started your own side hustle, built a small business, managed clients, or taken an idea and turned it into something real.
We care more about your initiative, attitude, and ability to learn than a long résumé.
As a Junior Customer Success Manager, you’ll help our customers get the most value from our products or services, build strong relationships, solve problems, and ensure customers feel supported throughout their journey. You’ll work closely with our team to help customers succeed while developing the skills to grow into a more senior customer success role.
What You’ll Do
- Build customer relationships: Develop strong relationships with customers and serve as a reliable, responsive point of contact.
- Drive customer success: Help customers onboard, understand our offerings, and achieve their goals.
- Own the customer experience: Follow up proactively, anticipate customer needs, and make sure nothing falls through the cracks.
- Solve problems: Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions.
- Stay organized: Track customer conversations, follow-ups, and account activity in our CRM or other internal tools.
- Identify opportunities: Recognize ways to improve customer satisfaction, engagement, retention, and growth.
- Collaborate across teams: Work with sales, operations, and other departments to deliver an excellent customer experience.
- Keep improving: Learn our products, processes, and customers while actively seeking feedback and opportunities to improve.
Who You Are
- You’re someone who takes initiative, follows through, and doesn’t wait to be told what to do. You enjoy working with people, solving problems, and figuring things out.
- You may be a great fit if you have:
- At least one year of experience in customer success, customer service, sales, account management, hospitality, or another customer-facing role; OR
- Demonstrated entrepreneurial initiative, such as starting a side hustle, running a small business, freelancing, selling products or services, building an online brand, or managing your own clients or projects.
- Strong written and verbal communication skills.
- A proactive, solutions-oriented mindset and a strong sense of ownership.
- Excellent organization, attention to detail, and follow-through.
- The ability to learn quickly, adapt to change, and work in a fast-paced environment.
- A genuine interest in helping customers succeed and building lasting relationships.
- A willingness to receive feedback, take responsibility, and continuously improve.
What Success Looks Like
In your first 90 days, you’ll work toward:
- Learning our products, services, customers, and internal processes.
- Building confidence in customer conversations and follow-up.
- Managing assigned customer tasks and accounts with increasing independence.
- Delivering timely, thoughtful support and resolving customer needs.
- Establishing a reputation as someone customers trust and teammates can count on.
Requirements
Either 1+ year as a Customer Success Manager at an e-commerce company, or 1+ year owning and operating your own e-commerce business
- Hands-on understanding of how online stores run day to day, such as storefront platforms, order fulfillment, payments, and handling customer issues
- Creative problem solver with a determination to succeed
- Independent and self-motivated, with the judgment to ask for help when needed
- Entrepreneurial mindset and a genuine drive to help customers succeed
- Clear, articulate communicator in both speaking and writing
- Highly organized, able to juggle multiple priorities in a fast-paced environment
- Eager to learn and comfortable working with different teams (product, sales, marketing, etc.)
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