Teams at BeyondTrust

Conducts technical discovery, product demonstrations, presentations, proof-of-concept engagements, and RFP/RFI support for cybersecurity solutions. Partners with account executives, internal teams, channel partners, and customers to align technical capabilities with business needs. Provides technical guidance, differentiates products, supports industry events, and improves pre-sales processes. Requires expertise in privileged access management, identity security, enterprise applications, and related infrastructure technologies, with travel up to 50%.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

Owns BeyondTrust’s product vulnerability management program end to end, including FedRAMP 20x continuous monitoring, risk assessment, remediation, exception handling, metrics, evidence, and reporting. The role establishes processes for new products, automates triage and reporting, partners with Security Engineering on integrations, drives remediation across engineering teams, and leads response to actively exploited and zero-day vulnerabilities.