Jobs at Canadian Tire Corporation

Manages customer eCommerce and Digital Voucher programs, including account configuration, user access, pricing, product assortments, workflows, entitlements, and program settings. Coordinates launches, updates, renewals, audits, testing, and validation while ensuring data accuracy and contractual compliance. Provides customer onboarding, training, documentation, troubleshooting, escalation support, and stakeholder communications. Identifies process and system improvements while managing multiple priorities across internal and external teams.

Provide L2 support for store applications, troubleshoot incidents, monitor performance, coordinate vendors, and manage incident and problem resolution. Perform root cause analysis, track SLAs and KPIs, communicate with stakeholders, maintain support documentation, and contribute to monitoring, SRE, and continuous improvement initiatives. The role may include after-hours on-call support.