Teams at Canadian Tire Corporation

Support and maintain B2B eCommerce and Digital Voucher programs: configure customer programs in D365 and Sana Commerce, manage pricing, assortments, product content, and customer data. Provide onboarding, training, demonstrations, troubleshooting, and cross-functional communication while ensuring data integrity, documentation, and process improvements to enhance customer experience.

Provide timely, professional sales support and customer service: manage leads and orders, coordinate with fulfillment, process gift card and program document requests, use systems and AI-enabled tools to improve responses and workflows, and collaborate with internal teams to ensure customer satisfaction.

Support and evolve content management platforms (AEM, Workfront) by gathering requirements, driving roadmap initiatives, coordinating stakeholders, managing platform governance, improving content operations, and leading workstreams from discovery through implementation, including adoption, training, QA, and release activities.