Teams at Caylent

Senior QA/Test Engineer responsible for testing Amazon Connect and contact center technologies, including contact flows, routing, IVR, AI agents, web applications, APIs, and serverless AWS backends. The role develops manual and automated test suites, validates migrations and production cutovers, verifies monitoring and security controls, supports incident triage and UAT, partners with engineers on quality practices, and mentors junior QA engineers.

Lead AI strategy and architecture engagements, design AI operating models, and facilitate executive communication while ensuring successful implementation with a Forward Deployed Engineer.

Lead end-to-end technical project management for AWS Amazon Connect contact center implementations. Manage scope, schedules, budgets, risks, client relationships, technical integrations, testing, and handoffs. Oversee contact flows, AI/ML features, analytics, CI/CD, security, and solution scalability while coordinating cross-functional teams. Develop implementation assets, improve delivery methods, present solutions to clients, and mentor junior team members.