Teams at Charter (charter.ca)

Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers and business apps. Troubleshoot hardware, OS, network and Microsoft 365 issues; manage user accounts, permissions and licensing; support Juniper networking, Hyper-V virtualization, and Palo Alto firewalls; perform patching, backups, monitoring, and IT asset lifecycle management; document incidents and escalate complex problems.

Design, implement, and govern enterprise network solutions across LAN/WAN/SD-WAN/wireless/data center/cloud. Provide technical leadership for delivery teams, lead architecture reviews, support client consulting and pre-sales, drive modernization (SD-WAN, cloud networking, Zero Trust), optimize operations, ensure security/compliance, and mentor network engineers.