Jobs at Clio

Lead end-to-end product design for real-time insights, reporting, and analytics in a legal SaaS product. Translate complex data and domain logic into scalable, accessible UI patterns, prototype AI-powered features, conduct customer research, and partner with product and engineering to drive strategy, launches, and iterative improvements.

Run strategy and training onboarding sessions, drive customers to first value, manage multiple client cases, own account health and churn prevention, mentor junior teammates, contribute to knowledge base, collaborate with Sales and Enablement, customize onboarding journeys, and identify process improvements to meet KPIs.

Lead and build a secure, highly available internal platform by writing code and IaC, closing infrastructure gaps, defining LLM strategy and guardrails, mentoring engineering managers and ICs, partnering with leadership and recruiting to scale internal tooling, and ensuring security, performance, and reliability across internal workflows.

Build and run end-to-end customer marketing programs for small-business customers to drive cross-sell, upsell, and product adoption. Plan multi-channel campaigns (email, digital, events, in-product), analyze KPI and funnel performance, develop AI-powered campaign workflows, and collaborate with sales, product, and marketing to optimize expansion and revenue.

Lead and mentor an ML engineering team to design, build, and ship LLM/GenAI and agentic systems (retrieval, tool use, orchestration, RAG). Collaborate with MLOps, product, and data science, review code, evaluate models, preprocess complex unstructured data, and deliver scalable, reliable AI features for a SaaS product in an agile environment.

Own and evolve Clio’s Centralized Billing System (CBS): define roadmap, prioritize competing stakeholder requests, partner with GTM/Finance/Sales, ensure telemetry and metrics, and make high-impact product decisions for pricing, quoting, packaging, and charging customers.

Lead end-to-end delivery of strategic, complex cross-functional programs (product launches, global expansion, M&A, internal transformation). Build alignment with executives and functional leaders, scope workstreams, identify dependencies and risks, remove blockers, and deliver roadmaps, timelines, and outcomes. Drive decision-making, facilitate needs assessments and workshops, and apply PM best practices to ensure projects meet business objectives.

Serve as a Professional Services Workflow Consultant for Clio, advising law firms on workflow optimization and configuring Clio products. Assess client processes, implement account setups and document-generation workflows, promote AI-powered features responsibly, support adoption and change management, track sales activity in Salesforce, and relay customer feedback to product teams to improve offerings.

The Systems Specialist, FP&A supports the EPM platform by managing technical issues, user training, and system maintenance to enhance financial processes.

The Program Manager, Digital Customer Success will execute and evolve Clio’s digital strategy, focusing on retention and adoption programs for a diverse SMB customer base.

Lead and deliver end-to-end implementations for high-value legal customers. Develop project plans, manage stakeholders and risks, drive adoption through change management and training, coordinate internal teams and partners, scope and document changes, surface customer feedback, and support Sales to position implementation services.

Lead live onboarding and training sessions, manage multiple client cases, drive customers to first value, own account health and churn prevention, partner with Sales and Enablement, contribute to knowledge base, and collaborate on data migration and technical processes.

Lead the International design team at Clio, shaping product experiences for legal professionals across global markets, while managing and mentoring a team of designers.

The Senior Workflow Consultant optimizes workflows for legal professionals using AI, improves customer experiences, and collaborates on strategic solutions, while providing hands-on legal support.

The Systems Engineer will design, build, and maintain AWS infrastructure, enhance CI/CD pipelines, and mentor team members while focusing on cloud optimization and automation.

Lead end-to-end product design for Clio Accounting: define experience strategy, translate complex accounting logic into intuitive UIs, prototype and research, and collaborate with Product and Engineering to drive adoption, accessibility, and polished workflows from discovery through launch.

Lead end-to-end experience design for AI Search and foundational AI patterns across Clio. Drive discovery, prototyping, validation, and execution; define interaction models and guardrails; create scalable, accessible design systems; mentor designers; partner with Product and Engineering to set vision, measure outcomes, and ship cohesive cross-team solutions.

Lead and grow an engineering team for a large-scale SaaS product, providing hands-on technical leadership, code reviews, and architecture guidance. Collaborate with Product and Design to set roadmaps, contribute to implementation, hire and coach engineers, and support career development and team performance. Foster a feedback culture and adapt processes and technology, especially around AI.

The Sales Development Representative will drive interest in Clio's products by consulting prospective clients and creating qualified sales opportunities, focusing on relationship building and developing sales skills.

Provide commercial legal support for sales across SMB, Enterprise, and Public Sector: draft, negotiate, and close agreements; advise on public sector procurement, partnerships, IP, privacy, and legal ops; improve processes and integrate AI/legal tech into the legal function.