Jobs at Clio

Build and deliver enablement programs for the Customer Success Launch Team across implementation, onboarding, and go-live. Own launch performance metrics, develop training and certification content, review customer calls, coach team leads, report on enablement health, and partner with Product and Marketing to keep launch guidance current. Use performance data and generative AI to improve content, role-play, and time-to-value outcomes.

The Systems Engineer will design, build, and maintain AWS infrastructure, enhance CI/CD pipelines, and mentor team members while focusing on cloud optimization and automation.

Provides technical sales support for VoIP and unified communications opportunities. Leads solution scoping, architecture, demonstrations, competitive positioning, migration planning, number porting, network readiness, hardware provisioning, and telecom compliance discussions. Partners with Sales, Product, Engineering, and Customer Success throughout the sales cycle, translating complex telephony concepts into business value and supporting revenue growth.

Lead a product marketing portfolio: set GTM strategy, positioning, launches, and measurement. Manage and develop PMM team, drive cross-functional execution with product, sales, and CS, and use data and customer insights to grow adoption, engagement, and retention.

Design and refine Clio’s Document Management System, owning UI and interaction execution from concept through testing. Collaborate with senior designers, respond to customer feedback, support research, reinforce design-system patterns, and explore AI-enabled document workflows. The role emphasizes strong visual and interaction craft, systems thinking, usability, and clear evidence-based communication while helping scale the product for complex legal practices.

Manage and scale Clio’s global privacy program, ensuring compliance with GDPR, CCPA/CPRA, PIPEDA, and other regulations. Responsibilities include privacy policy and training development, compliance monitoring, DPIAs and PIAs, DSAR workflows, metrics and reporting, Privacy by Design collaboration, incident response support, and third-party vendor privacy assessments. The role also advises on evolving laws, negotiates data processing agreements, and evaluates privacy risks from AI processes and automated agents.

Owns sales enablement for Clio’s Velocity segment, improving rep conversion, product attach, and ramp time. Responsibilities include developing playbooks, objection handling, training, role-play and certification programs; reviewing Gong call data; coaching managers; tailoring product enablement; using generative AI; reporting segment health; and partnering with onboarding, product marketing, and revenue operations.

Own sales enablement for Clio’s Strategic and Mid-Market segments across new business and customer sales. Build playbooks, training, role-plays, certifications, and consultative selling frameworks; analyze Gong calls and performance data; coach managers; support product and multi-product enablement; and report on segment health. Partner with onboarding, product marketing, and revenue operations to improve conversion, attach rates, and ramp time.

Own the full sales cycle for Clio’s VoIP and unified communications offering across new and existing SMB law firm accounts. Responsibilities include qualification, discovery, demos, proposals, negotiation, closing, trials, expansion, pipeline management, forecasting, and quota attainment. The role requires assessing communications environments, call flows, network readiness, number porting, compliance considerations, and technical configurations. The Account Executive partners with Sales, Customer Success, Solutions Engineering, and migrations teams while serving as the internal VoIP and telephony expert.

Manage and expand Clio’s Voice of Customer programs, including NPS, CSAT, listening posts, AI-enabled feedback workflows, customer panels, and feedback loops. Analyze customer data to identify trends and improvement opportunities, integrate VoC data with customer systems, and deliver actionable insights. Partner cross-functionally with Product, Marketing, Sales, Research, Data Insights, and Customer Success teams to align priorities, influence decisions, improve retention and satisfaction, and continuously enhance the customer experience.

Designs and operates scalable security logging infrastructure, data lakes, ingestion pipelines, and multi-tier storage for enterprise-scale observability. Responsibilities include architecting ELK and OpenSearch environments, optimizing ingestion and queries, implementing infrastructure as code, developing APIs and integrations, managing retention and costs, capacity planning, and supporting disaster recovery. The role partners with security leadership on platform strategy and mentors engineers while enabling analytics and detection engineering across cloud environments.

Design, develop, maintain, and administer Clio’s Pigment EPM platform and related FP&A systems. Manage integrations with NetSuite, Workday, Salesforce, and Looker; improve planning, budgeting, forecasting, reporting, workflows, and automation. Provide technical support, troubleshoot issues, manage permissions and controls, document processes, and train users. Partner with FP&A, Accounting, IT, and business stakeholders to scope and deliver scalable solutions.

As a Platform Engineer for Databases, you'll optimize MySQL infrastructure, solve performance problems, automate processes, and ensure database reliability in a collaborative team setting.

Lead end-to-end product design for Clio's Fintech/payments area: conduct customer research, frame opportunities, prototype and ship AI-enabled workflows, improve design systems, measure impact, and mentor other designers.

Build and deploy NLP and generative AI solutions using transformer-based and other ML models. Develop LLM-based features, preprocess complex unstructured data, collaborate with engineering, product, and MLOps teams, and iterate in an agile, cross-functional environment to improve customer workflows and efficiencies.

Lead technical strategy and demo strategy for Clio's financial products, guide law firms on billing, reporting, and trust accounting compliance, build proofs-of-concept, enable sales, support full sales lifecycle, and feed product roadmap with market feedback.

Lead a systems engineering team to design, deploy, and operate scalable AWS infrastructure. Author infrastructure-as-code, improve observability and automation, mentor engineers, partner with product teams on security, reliability, and performance, and hire top talent to support global SaaS capabilities.

Lead a product portfolio for Clio's core case management experience, utilizing legal expertise to drive innovation and user adoption while simplifying attorney workflows with AI tools.

The Senior Systems Developer will automate processes, build integrations, manage infrastructure utilizing modern tools, and mentor junior team members while enhancing automation strategy.

Lead and grow the CS Platforms team operating the post-sale technology stack (Salesforce Service Cloud, CS and Professional Services tooling). Build and ship CS-domain AI agents and automations using Claude and GitHub workflows, manage build-vs-buy vendor decisions, partner with Data Engineering, and set the roadmap with Customer Success, Support, and Revenue Operations stakeholders.