Teams at Clio

Develop and deploy advanced machine learning, LLM, and agentic solutions using structured and unstructured data. Build retrieval, tool-use, orchestration, and evaluation systems that are reliable and safe in production. Collaborate with engineering, product, operations, and data science teams to create ML-driven SaaS features. The role also involves agile development, cross-functional communication, customer engagement, mentoring, and continuous learning.

Build and scale AI-first marketing enablement systems, workflows, integrations, playbooks, learning resources, and measurement dashboards. Own department-wide initiatives including AI transformation, onboarding, and acquisition integration. Evaluate and deploy tools with IT and Legal, establish governance and access controls, identify capability gaps, drive adoption, and measure outcomes such as productivity, engagement, and process effectiveness.

Provides phone, chat, and email support to legal professionals using Clio products. Diagnoses and resolves technical issues, educates customers, promotes product adoption, identifies opportunities for additional products, and communicates feedback to Product teams. The role includes structured training, coaching, flexible shifts, and opportunities for career growth. Candidates should demonstrate strong analytical, communication, problem-solving, technical aptitude, and customer service skills.