Jobs at Cloudbeds

Build and operate secure, scalable payment systems for global hospitality customers. Responsibilities include developing PHP web applications and event-driven microservices, integrating partner APIs, optimizing databases, using modern cloud infrastructure, ensuring observability and compliance, and applying software engineering best practices. The role requires collaboration with engineers, leadership, and nontechnical stakeholders to deliver reliable payment solutions.

Build and operate scalable payment systems for a global hospitality platform. Responsibilities include developing PHP applications and event-driven microservices, integrating secure partner APIs, optimizing databases, using modern cloud infrastructure, and applying observability, automated testing, security, and compliance practices. The role requires ownership of system reliability, collaboration with technical and business stakeholders, and strategic architectural decision-making.

Drive upsell and cross-sell revenue among existing hospitality customers. Build and manage a qualified sales pipeline, identify expansion opportunities, develop stakeholder relationships, present tailored software solutions, negotiate deals, and collaborate with onboarding and product teams for successful implementation. The role requires hospitality industry knowledge, strong communication skills, Salesforce proficiency, and willingness to travel under 10%.

Drive revenue growth from existing customers through outbound and product-led upselling and cross-selling. Build and manage a customer pipeline, exceed sales targets, identify expansion opportunities, present tailored software solutions, and maintain executive relationships. Collaborate with onboarding and product teams to support successful implementations, minimize post-sale fallout, and monitor hospitality technology and competitive trends. The role is fully remote and requires less than 10% travel.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management. Deliver high-touch customer communication, monitor success metrics, and ensure timely, measurable implementations in a SaaS environment.

The Sales Director will drive growth at Cloudbeds through client acquisition, leveraging a strong network in the hospitality tech sector to generate revenue and establish partnerships. Responsibilities include executing sales strategies, delivering presentations, and representing the brand at industry events.

Hunt for new hospitality clients, build prospect lists, execute high-volume outbound outreach and cold-calling, deliver virtual and in-person product demos, develop local partnerships, attend events (under 10% travel), represent Cloudbeds in the market, and consistently meet or exceed sales targets.

Lead Cloudbeds' global thought leadership: design editorial strategy and original research, analyze proprietary platform data, craft executive viewpoints and customer stories, and translate findings into multi-channel content. Partner with content and executive teams, use AI tools in research and writing, and represent Cloudbeds at industry events to build authority in hospitality technology.

As a Sales Manager, you'll identify and acquire new business opportunities, build relationships, and showcase Cloudbeds' SaaS solutions to transform hospitality operations.

Lead Cloudbeds' global thought leadership: own strategy and editorial calendar, design and run original research, analyze proprietary platform data, produce executive viewpoints and customer stories, and translate findings into multi-channel content. Partner with executives and content teams, use AI tools in research and writing, and build repeatable research-to-content programs that drive media coverage and industry authority.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

As a Sales Manager at Cloudbeds, you'll expand business presence by acquiring new clients, identifying market trends, and showcasing SaaS solutions in hospitality.

Lead a remote customer onboarding team serving SMB hospitality clients. Responsibilities include coaching and developing onboarding coaches, improving onboarding processes through AI and modern tools, managing customer portfolios and retention goals, resolving escalations, partnering with Sales, Product, and Support, tracking success metrics, supporting adoption, demonstrating ROI, and identifying upsell opportunities.

Lead global brand partnerships and enterprise sales for Cloudbeds, closing long-cycle, multi-million-dollar hospitality deals, driving pilots to enterprise rollouts, managing a growing team, representing the company at events, and partnering with execs across Product, Ops, and Commercial to ensure successful delivery.

Serve as HR Business Partner for Customer Success & Onboarding across North America and Canada: advise leaders on org design, workforce planning, performance management, compliance, employee relations, and Workday-driven People operations. Drive regional HR initiatives, support audits and contractor compliance, and collaborate with global HR teams to strengthen processes and leadership capability.