Teams at CNX

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Process and release domestic and cross-border wire payments for Prime Brokerage, investigate and resolve nostro breaks and discrepancies, liaise with internal teams and agents, escalate issues, and perform reconciliation and error investigation to ensure timely, compliant payment operations.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.