Jobs at Definity

Entry-level underwriting assistant who processes commercial business requests from a service queue, performs data entry into policy systems, orders reports, supports underwriters and technical processing teams, meets SLAs and quality targets, and provides customer service and general office support.

Investigate and settle first-party auto physical damage claims by managing telephone intake to resolution, explaining processes to customers, confirming coverage, coordinating vendors, documenting files, processing payments within authority, and initiating salvage and subrogation while meeting productivity and quality targets.

Evaluate, estimate, negotiate and settle property catastrophe claims; travel to loss sites across Canada; write estimates using Xactimate/Xactanalysis; document claims, interpret policy, identify subrogation, manage vendors and experts, apply building code knowledge, and support regional adjusting and national appraisal functions.

Lead a team of 5–7 Team Leaders managing Accident Benefit claims, providing strategic direction, coaching, governance, and technical oversight. Drive financial, operational and quality objectives, stakeholder engagement, talent development, change management, and continuous improvement while collaborating with cross-functional claims teams and broker partners.

The role involves managing complex casualty claims, collaborating with teams, providing mentorship, and improving claims processes for growth in emerging markets.

The Legal Assistant will support civil litigation tasks, manage files, draft documents, assist lawyers, maintain schedules, and ensure compliance with Alberta court rules.

Customer-focused claims specialist managing commercial auto claims from FNOL to resolution. Guides customers via telephone, gathers adjudication information, applies policy wordings, investigates claims, coordinates with stakeholders, maintains detailed files in InsurCloud, processes payments within authority, and follows up to ensure timely resolution.