Teams at Definity

Investigate, evaluate, and settle first-party automobile claims. Guide customers through FNOL, determine coverage, coordinate with vendors, maintain detailed file records, process payments, initiate salvage/subrogation, and meet productivity and disposition targets while delivering courteous customer service.

Investigate and settle first-party automobile physical damage claims from intake through resolution. The role confirms policy coverage, explains claim processes, coordinates with customers and vendors, processes authorized payments, maintains accurate records, and initiates salvage and subrogation procedures. Success requires strong customer service, communication, keyboarding, multitasking, and automobile policy knowledge while meeting claim volume and file disposition targets.

Manage complex auto claims end-to-end: investigate, interpret policy coverage, liaise with customers and vendors, process payments, initiate salvage/subrogation, maintain accurate files, and meet volume and disposition targets.