Teams at Definity

Investigate, evaluate, and resolve first-party automobile claims. Guide customers through the FNOL process, explain coverage and claim procedures, coordinate with vendors, maintain accurate claim records, process payments, and initiate salvage and subrogation activities while delivering courteous, timely service.

Leads operational excellence and continuous improvement across contact centre operations. Develops productivity strategies, applies Lean methodologies, drives automation and transformation initiatives, monitors KPIs, identifies cost-saving opportunities, and delivers data-driven recommendations. Coordinates cross-functional teams, manages project risks and progress, communicates results to senior leadership, and ensures program delivery, benefit realization, and long-term sustainability.

Processes commercial insurance requests, maintains individual worklists, enters policy data, codes off-system policies, orders required reports, and supports underwriting and technical processing teams. The role requires meeting service, quality, and production targets while providing courteous service to brokers and underwriters. Responsibilities also include following underwriting guidelines, completing tasks within designated timeframes, and assisting with general office duties.