Teams at Definity

Entry-level underwriting assistant who processes commercial business requests from a service queue, performs data entry into policy systems, orders reports, supports underwriters and technical processing teams, meets SLAs and quality targets, and provides customer service and general office support.

Investigate and settle first-party auto physical damage claims by managing telephone intake to resolution, explaining processes to customers, confirming coverage, coordinating vendors, documenting files, processing payments within authority, and initiating salvage and subrogation while meeting productivity and quality targets.

Evaluate, estimate, negotiate and settle property catastrophe claims; travel to loss sites across Canada; write estimates using Xactimate/Xactanalysis; document claims, interpret policy, identify subrogation, manage vendors and experts, apply building code knowledge, and support regional adjusting and national appraisal functions.