Teams at Definity

Investigate, evaluate, and resolve first-party automobile claims. Guide customers through the FNOL process, explain coverage and claim procedures, coordinate with vendors, maintain accurate claim records, process payments, and initiate salvage and subrogation activities while delivering courteous, timely service.

Leads development and management of enterprise insurance fraud detection products, including fraud models, rules, AI-driven solutions, product backlog, user story prioritization, sprint and release planning, and product delivery. Collaborates with analytics, technology, underwriting, business intelligence, and software teams while ensuring regulatory and data protection compliance. Influences stakeholders, communicates complex concepts, supports fraud leadership, and drives products from discovery through implementation.

Leads corporate partnership strategy across Sonnet and Petline, overseeing 40+ distribution partnerships. Responsibilities include launching and optimizing partnerships, driving partner retention and growth, managing partnership P&Ls and ROI, recommending growth or exit strategies, and coordinating cross-functional enablement with marketing, operations, and executive stakeholders.